I ship everything first class mail with the local post office. All US orders will come with tracking. In the US it usually takes 2-4 shipping days to get to you but it is not guaranteed. Of course during the holiday season it will take a little longer. So please keep that in mind. I do not add insurance cause usually your paying way to much for a low price item. Right now I ship usually Mondays, Wednesdays and Fridays. My processing time to make is about 7-14 business days then I can ship. Longer time if the order is multiples. I use the address straight from the invoice that I print from ETSY so make sure that address is correct. I am not responsible for the reshipping cost on wrong addresses. I am not responsible for damaged packages. I am not responsible for late or lost packages in the mail. Contact your post office if you need help with that.
ScrapStarz only takes Paypals for now.
Orders can be cancelled within the first two hours after ordering. After the first two hours it is case by case depending on if I have already started the order.
Returns & exchanges
I gladly accept exchanges
Contact me within: 5 days of delivery
Ship items back within: 7 days of delivery
I don't accept returns or cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders
Perishable products (like food or flowers)
Intimate items (for health/hygiene reasons)
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Additional return information
I will only refund your money for mistakes on my part. I am not liable for lost or delayed packages. Once I put the package in the mail it is out of my hands.
If a return is accepted, the person returning the package must pay for return shipping.
I love custom orders. Message me and I will see if I can work something out. I guarantee that everything is handmade by me so please allow up to 7-14 days at the most to make and ship.