Parcels are sent out from South Africa using our local postal service.
Parcels to the USA, Canada, Australia, Europe and UK should typically arrive within 2 weeks of postage but I cannot guarantee this. Please let me know if your parcel hasn't arrived after 30 days.
*Note: we follow the shipping address in your Etsy invoice, not your Paypal address – so please double check that it's correct!
International customers please note: Items may be subject to import duties which are levied once the package reaches your country and will be for your account.
I'll send you a mail to tell you when I posted your parcel, so you can start watching your mailbox!
International customers: We accept Paypal payments in US Dollars (credit and debit cards are accepted by Paypal)
*Note: you do not need a Paypal account to pay for your items through Paypal. Payment via your credit card can easily and safely be done through Paypal.
South African customers: EFT payments are preferred (please send me a convo for prices in rand and our bank account details.)
Returns & exchanges
If you are not satisfied with your order and would like to return it, please contact me immediately. I will refund the cost of the item, minus shipping, etsy fees and paypal fees when I receive returned item in good condition within 15 days of when you originally received it. Return shipping is the buyer's responsibility.
Cancellation: If you wish to cancel your order, please do so before your order has been marked shipped. Once product has been marked as shipped, it cannot be cancelled.
ADDITIONAL RETURNS INFO: --Unfortunately no returns or refunds accepted on custom made orders. --Shipping costs are non-refundable in the case of returns or orders lost/damaged in the post.
I will be happy to work with you if you have a problem. Please do not give FEEDBACK until we have discussed it.
Please be aware that computer monitors differ and the display of colours can vary. Earthbutter beads are handrolled by individuals outside of the studio and bead sizes and bead holes can vary. Each bead is therefore 100% unique and will appeal to those who appreciate honest, handmade and slightly imperfect artisan beads.