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Returns & exchanges
When you buy goods from a business, in law you have a number of rights as a consumer. These include the right to claim a refund, replacement, repair and/or compensation where the goods are agreed to be faulty or mis-described. In addition to your legal rights, we also allow you to return goods if you simply change your mind. Please return the unused goods in perfect condition and well packaged to STC (message us for the address). The customer will be responsible for the cost of return postage but the full price of the item(s) ordered and outward shipping will be returned after STC receive the goods. The exception to this policy is in the case of one-of-a-kind, customised and personalised items. Unfortunately, we cannot offer a cancellation or refund once we have started these makes so please CHECK ALL DETAILS VERY CAREFULLY and if you are unsure we have it right PLEASE CONTACT TO ASK ANY QUESTIONS. We are always happy to help.
We want our designs to go to the right home so, if you are dis-satisfied with your purchase in any way please let us know.
Materials and safety
If we are making an item to your specifications we will discuss your preferences for materials but STC will have the final decision about the appropriate materials for each project.
In the case of customised items it is the customer’s responsibility to inform STC of any particular materials they would like to be avoided. For example, in the case of allergy to wool or the need for an easy to wash fabric. Any item made to customer specifications is considered a customised item (see refund and delivery policies).
Toys will always be made from acrylic yarn or cotton chosen by STC to conform to safety standards. All playthings are safety tested and marked appropriately. Soft toys are suitable from birth.
Contact us at anytime for custom orders.
We supply wholesale on our smaller items. Please contact us for details and terms.