Swans Encaustic Damar Medium is mixed here at our shop. Our Encaustic Damar Medium is 85% White naturally refined beeswax & 15% Natural Damar resin crystals. Swans Encaustic Damar Medium is filtered & available in many different sizes. Encaustic Damar Medium is one of the most durable mediums and blends easily with pigments & other waxes. Other waxes or additives are not required only optional. Damar can be added in various proportions for different textures, appearance & usage. Call for larger quantity deals and custom recipes.
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Shipping & policies
SHIPPING USPS/Fedex/UPS: We do not ship C.O.D. All orders in the continental United States are shipped FedEx & USPS, we can ship with your account. Canadian orders shipped USPS ground. Shipping rates are based on the weight of the packaged order. Ground orders are not guaranteed by a certain day, and therefore cannot be reimbursed for if late. We will send you a tracking number when your shipping label is processed. Multiple box shipments sometimes arrive a day apart. We can ship UPS on if you have your own account & understand that UPS may charge a 12.00 pick up fee. We are not responsible for extra shipping charges applied by the shipping carriers.
CANADIAN: Please be aware that additional charges will be assesed by customs at the border, including GST taxes and FedEx brokerage fees. We cannot estimate these fees prior to shipping but will charge your card if not paid.
POSTAL: We process postal orders as we do FedEx but their tracking is not as efficiant so rush orders should go FedEx. Priority Mail & Surface Mail and ship forwarding are available to Hawaii & Alaska. Parcel Post Air (4-7 days) & Parcel Post Surface Mail (4-6 weeks) are available outside of the US. If shipped Parcel Post, there is a 30 day waiting period before a tracer or claim can be placed on the package. We do not recommend shipping Parcel Post and are not responsible for lost packages shipped Parcel Post as we recommend more reilable shipping via Priority mail or FedEx.
FREIGHT CARRIERS: Delivery by trucking company can be arranged on larger orders, you will need to call for quotes. 1-888-848-7926. If you prefer, you are welcome to arrange for your own freight company to pick up your order instead. We do have a forklift and will load your truck.
We accept all major credit cards, Paypal & Cash.
Orders ship out as soon as they are processed. Payment by mail orders ship once we receive payment. We are not responsible for any delays due to credit card declines.
The name on the credit card must match the name on your account, and the address must match the billing address of your credit card.
We do not accept personal checks, checks must be from a U.S. Bank and must clear before order is shipped(Approx 2 weeks). Any checks returned for non-sufficient funds will be assessed a returned check fee of $35.00 or the maximum allowed by law, plus bank fees. If checks are returned NSF, we will not be able to accept checks from you in the future. We do accept money orders.
All orders must be pre-paid before shipping. We do not offer any credit terms. Government P.O.'s & Schools are accepted.
Returns are subject to a 15% return processing fee.
Returns & exchanges
All returns are subject to a 15% processing fee.
DAMAGED SHIPMENTS If your package does not arrive in acceptable condition, Do Not Accept it from the carrier. Contact FedEx at 1-800-GO-FEDEX IMMEDIATELY if there is any damage, spillage or breakage. Tell your postal carrier to return the damaged package. All packages leave our warehouse in good condition. Our responsibility ceases upon delivery of our goods to the carrier. You must get a Claim number from the carrier.
We want you to be satisfied with your purchases, and will do our very best to accommodate you in every way we can. If you are not satisfied with a purchase, you may return it for an in-store credit towards your next order. We cannot reimburse for materials used in testing products, such as fragrance oils, wax, or any other candle or soap supplies. Testing is a necessary part of candlemaking, and is the responsibility of the consumer.
Swans Candles LLP makes no warranties, expressed or implied, as to the suitability of any certain product for use in secondary products or the actual results of its use in any such products. Swans Candles and Supplies expressly disclaims any and all liability resulting from the use of these product in any secondary products produced thereby. We have not tested every possible combination or formulation that can be made with the huge variety of products we carry. Nor can we test each new batch or lot that comes in. Although the products are usually consistent in quality, it is common in our industry for occasional variances to occur in products such as waxes and fragrances, therefore slight adjustments to your formulas or methods may be needed at times. Any instructions, directions or tips given on this site are strictly for informational purposes and are only helpful guidelines to be used as a starting point. This information is provided without warranty of any kind or fitness for a particular use or purpose. Customers are encouraged to experiment and conduct their own tests, as they are responsible and liable for any products they manufacture. Read all labels, spec sheets and MSDS Sheets.