Your files will be available to download once payment is confirmed. Here's how.
Items will not be shipped until payment is received. If there will be a delay in payment please let me know in advance. Any order which has not received payment within two weeks and no arrangements have been made will be canceled.
Please be aware that e-check can take a few days to clear on PayPal. You can check to see if your payment has cleared both on PayPal and in the Your Purchases section here on Etsy.
I reserve the right to refuse service to any customer (however I do not do so lightly).
Returns & exchanges
No refunds on personalized items. I apologize for any inconvenience on this, but the time it takes to create a personalized item and the fact that once personalized I can not then relist it.
The post office does not declare an item lost until after 21 days. Unfortunately I have to abide by that time line as well.
If the stocking's description does not state that it can be personalized, the only way that design can be is to make a new stocking (most of the personalized ones I have made in advance and just need the name and date added so that I can meet the deadlines of the Christmas rush). This service is available on those stockings, however they do take longer to make, so please account for that.