Your files will be available to download once payment is confirmed. Here's how.
Deposits for custom items are non-refundable. Payments are expected to be prompt after your custom item is completed. If I finish your item and for whatever reason you can not pay, please let me know, and arrangements can be made. If you do not contact me within 3 weeks of completion to make a payment or arrangements, I will list your item for sale.
I can not and will not refund for accidental purchasing of patterns that have already been downloaded or emailed.
Returns & exchanges
No returns on knitted items will be accepted, except in the case of extreme misrepresentation or mistakes on my part. This means if you mis-measured, your child grew, the item got felted while being washed, ect. I can not accept the item as a return. Shipping charges are non-refundable. Items marked as seconds are non-refundable.
My knitted items are almost always 100% wool. They need to be treated with loving care. Please wash in lukewarm water with gentle soaps and lay flat to dry. If you have any questions about how to wash your new woolies please contact me.