All items purchased are shipped in 2-6 weeks of purchase as each item is hand made and generally not made before the item is ordered. You will be notified by e-mail when you item is shipping, so please include a contact email address. If you choose to have an item shipped faster than 2-6 weeks from time of purchase, buyer needs to notify Denyer Designs at time of purchase. No exceptions. All items will be photographed prior to shipping and an e-mail image will be included to insure quality of item shipped.
No item is shipped until it is fully paid for via Pay Pal or by Money Order. If you are unhappy with your purchase you must send the item back before expecting any refund, return shipping costs and original shipping cost are not included in the refund of an item. If the item you return arrives damaged (which will be documented by photograph) depending on the condition and potential re-sell value for this returned item will effect the total amount refunded. No items refunded after 30 days of purchase. Items that are special ordered are not available to refunds.
Returns & exchanges
Refunds are only available if the purchased item arrives damaged at time of arrival and a photo is taken by the buyer of the damaged goods at time of receipt. No items are refunded after 30 days of shipment. Lost and missing items will be traced first before refund is provided to insure item is lost or missing. Every effort will be made to insure your satisfaction in your purchase of a Denyer Design product.
Please feel free to inquire about special order items, custom designs and anything else that comes to mind.