Shipping all items by US First Class mail or US First Class parcel mail. Packages are carefully inspected and double checked prior to shipping and great care is exercised in making sure that the item is included in the package every time and mailed to exact address provided by the buyer. I can provide a copy of a receipt for package sent from my shop by USPS per your request :):)
I would recommend an insurance or delivery conformation on the parcel to be mailed for an extra fee. Not responsible for lost or empty packages.
Send me a short note, before purchase and I will adjust the shipping charges. US delivery conformation and insurance US postal service charges upon request. Internationally, I offer a registered mail with or without a return signature and insurance per request.
SINGAPORE - Hong Kong, Far East etc. - please e mail me for a shipping quote
I take a great pride in providing fast and honest service and expect same when I am purchasing items:):) Thank you so much:)
Etsy credit card account, Pay Pal Items will be sent within 24 of clearing of the payment
cancellations - 6 hours of placing the order. mailing address: Sabrina Stern 240 Rosehall Dr unit 140 lake Zurich,Il 60047 USA
Returns & exchanges
Please contact me prior to returning an item. Refund will be made for the value of the item in same manner as payment was made .Your shipping charges will not be refunded. Please request a return address. Merchandise must be in original condition of sale within 5 days of dated receipt.
We suggest you return the item with USPS First Class mail and tracking#. Must receive your returned items in it's original form.Example; loose beads will not be accepted - must have original string. It is wise to insure the package ,as we cannot issue a refund for items we do not receive. Not responsible for lost, damaged or EMPTY packages. Exchanges are FREE -your shipping cost is negotiable. Will do our best to work with a buyer.
I strongly recommend reading shop POLICY prior to ordering an item. Please ask questions prior to purchasing for any clarifications to avoid any potential misunderstandings. This is more to protect YOU as a buyer... Any questions regarding the shop,shipping, returning ,cancellations and exchanges. I want to make it a nice experience for you and me:):) I love beads!