Your order will ship with USPS First Class, domestic or international mail within a minimum of five business days of purchase. I will do my best to make it sooner then that! Your item will be shipped in a padded envelope with extra bubble wrap to ensure safety. I will be happy to gift wrap any purchase free upon request.
To check on the status of your order, please go to the purchases section of your account. As soon as the order has shipped, I will update your purchase. I will be providing tracking numbers for all US customers. (Sorry International Buyers! There isn't an option for that through US mail yet.....)
If you wish to purchase insurance for your item please message me so i may add that to your shipping costs. I highly recommend it. You never know when the mail gnomes will show up...
I happily accept Paypal and Credit Cards for purchases.
Returns & exchanges
I work hard to make my items as professional as possible, and your satisfaction is very important to me. If you have any concerns or problems with an order, please convo me immediately or email me at charmingcuisine [!at] live.com so I can resolve the issue! If the item is not satisfactory, it will be refunded in full if the item is sent back as is within seven days of receiving. If the item is damaged, and you HAVE purchased insurance, your item will be replaced, but may require an additional shipping cost. Once it leaves my care, I cant guarantee how the mail service handles it. Insurance replaces the cost of the item when the mail service damages it.
Remember, all my items are 100% handmade. Like all food, none of them are perfect and each one will be a little different! (I do try very hard to make earring sets as close as possible!) If you have concerns over metal allergies, please contact me. I would be happy to change findings for you. I generally use surgical steel for findings. Custom orders are welcomed and encouraged! I am also happy to take requests and critiques from all of my clients!