18K Gold Finish Heart Charm. It starts in the heart! They measure approximately 1/2" long and one dozen weighs approximately one ounce. Nickel and Lead free. Please note that these are dozen packs for the price marked. You receive one dozen (12) of these charms. Shipping includes insurance. It is such an inexpensive method to protect both of us and make things work quicker.
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Shipping & policies
Your order is normally shipped within two business days through the US Postal System via First Class Mail and insured. Express Services are available and you may contact us for those details. Shipping notices are sent through Etsy. For planning purposes, packages are originating from the Los Angeles, California. Please indicate if items are needed by a specific date so that we can determine the best means of shipping to meet that deadline.<br><br>
We ship to your Etsy address not the PayPal address unless they are the same. Please make sure your Etsy address is correct. If you have an alternate ship to address please let us know when you order.<br><br>
We accept PayPal. Thru PayPal you can pay with your credit card, bank account balance or paypal balance through paypal.<br><br>
Our shipping includes insurance. A cost effective safe guard for both parties.
Returns & exchanges
Orders can not be canceled once processed through Etsy & Paypal.
If you are not satisfied or have any questions regarding your order, please contact us first with the opportunity to resolve the issue before you contact Etsy or PayPal or leave negative feedback. We strive for customer satisfaction and will do our best to resolve any issues in a timely manner.
Returns are accepted if shipped back within 5 days of receipt. Items must be unused. Shipping charges are not refundable.
If the return package arrives damaged we will contact you via e-mail and you will be responsible for filing a complaint with your shipper.
We are not responsible for any lost package if it's not insured but will try my best to solve any problems that arise. Please contact us for insurance cost if you want to insure your package. If your insured package is lost during delivery which is rare but can happen, you'll get a full purchase price refund after five weeks waiting period. As requested by Canadapost, we have to wait five weeks after the package is mailed to file a lost package claim. In the mean time, most packages arrive during the five weeks waiting period.
If you have received an item that is broken during delivery, please contact us right after you receive it with a picture of the broken item and we will ship a replacement.
We will be updating information and FAQ's as we receive them.<br><br>
As you know, sellers and purchasers provide feedback on each other. In all our years selling we have never received negative feedback. This is because customers come first, and we strive to resolve all issues quickly and fairly. Please, before you leave negative feeback, contact us first and let us work thru the issue.