I aim to ship within 5 business days from receiving payments, in normal circumstances, this would be earlier. If the item is custom made, please allow for more time. If you require fast shipment, please contact me prior to purchase.
I am in Australia. If posting within Australia, I post by regular mail. If posting internationally, I post by Air Mail, which may take 6 working days or more. Tracking is not included. If you need special shipping arrangement, please contact me.
If you are not either in Australia or United States (Everywhere else), shipping cost shown in the listing is estimate only. Please contact me before purchase to get a shipping quote if you are in 'everywhere else'.
Buyers are responsible for any duties and customs charges that may be incurred.
In the case where an item has not been received by the customer, I will do my best to provide the neccessary information, such as date of shipment, and shipment address. However, I could not be responsible if the item has not been delivered in a reasonable time frame, for whatever reasons.
Payment must be made within 5 business days from purchase, unless otherwise arranged. I accept payment by Paypal.
Returns & exchanges
Refund will only be given if the item is faulty or not as described and that the item is returned to us in its original conditions. No refund will be given for non-fitting, change of mind, colour, or damage during postage. Postage and handling charges are not refundable. Buyer is to bear any costs of returning the item.
I welcome wholesale / bulk order. Please contact me to discuss details.
All items are handmade, so no two items are identical. Please allow for slight variances from what is shown in the photo and measurements in the description.
If there is any other major issue with the item, we are willing to discuss and resolve the issue.
Please leave feedback if you are happy with our product and service.