Escentials Oils and Aromatherapy will normally process all orders in 1 to 2 business days. If additional time is needed, the customer will be contacted.
Payment is due immediately at the time of purchase. Escentials Oils and Aromatherapy accepts PayPal and Direct Checkout.
If the customer decides to Cancel an order, the full payment will be refunded.
Returns & exchanges
Escentials Oils and Aromatherapy want to ensure that our customers are satisfied and we stand behind our products. Understandably due to the nature of our business we cannot accept returns on oils and bases. We will accept return of bottles and containers that have not been used and are in original condition.
If a product needs to be returned, please contact us first. The product must be postmarked 5 business days from the date of receipt. If the product is not received within 5 business days, the customer will be contacted and a determination will made as to what needs to happen with the product, in addition a refund will not be processed.
If product is returned without prior approval, a refund will not be processed.
If a product has been approved for return and is received within 5 days, a refund minus shipping will be processed within three business days of the product being received. Return shipping is the responsibility of the buyer.
Refunds will be given via the same method of the original payment.