Items will be sent out via Royal Mail, if you with the item to be sent signed for please get in touch as this will be an additional charge
Every item ordered will receive a dispatch email, if your item has not turned up within 2 weeks of this email, get in contact (Uk: 2 weeks International: 6 weeks)
Items are made and posted usually within 7-14 days, however it can be much faster if items are ready or easier to produce please check item description for accurate processing times.
International; Please note there may be additional custom duty costs to the buyer and possibly delay, please bear this in mind when ordering and check with your own countries duty charges as we will not be held responsible for any charges at your end.
We only accept PayPal as payment method.
If you pay with an e-check through paypal, please know that it takes 3-5 business days for this to clear. We do not start any work until payment has cleared. Please take this in to consideration when purchasing. This time frame is on top of our production and shipping time!
Payment is required within 1 day of purchase. No piece will be made or shipped until payment is received.
Please review your order before checking out. If you forgot to add any information, such as a name or date, please contact us immediately. If a personalised item has been started there may be a charge for starting the item over or correcting a mistake.
In an effort to be green, we do not include an invoice it the package. We find most of our packages are being shipped as gifts anyhow. If you need an invoice we can email one to you or we can include one during shipping. Please request this at checkout!
Returns & exchanges
I gladly accept returns and exchanges
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders
Perishable products (like food or flowers)
Intimate items (for health/hygiene reasons)
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Additional return information
You have a right to return your placed order for up to 30 days after purchase or receipt on all goods except personalised items.
Goods must be returned to me in the same state as they were sent (perfect!)
Please get in contact before you return the item to see if any issues can be resolved before return, you will be given a refund or choice of alternative.
Buyer to pay the return postage fee unless item is incorrect or faulty Ensure it is sent tracked, so you know it has arrived, as if I don't receive it, I cannot refund it
Once goods are received back, I will then refund for the goods excluding postage. If there are any problems with any part of the buying process and the product itself, PLEASE get in touch
Please note that we CANNOT accept returns on custom orders. All purchases of custom orders are final.
Handmade goods are never going to be consistently the same so please bare in mind when placing an order. A lot of our items are made to order so may vary from the listing photograph, we do try to make sure all pictures are taken in well light areas so you are getting an acturate likeness.