All items for purchase ship within 1 week. Purchases are shipped with delivery confirmation included in shipping charge. Custom orders ship 1-2 weeks depending on complexity of the order and cooperation of the weatherman. ****Insurance is recommended. Although the glass is well padded and packed, MysticFireGlass is not responsible for the condition of the pkg. after it's handed to the postman.
Paypal only. Virginia residents pay 5% sales tax. If customer is local, seller may be able to arrange delivery or pick up and shipping can be adjusted or refunded. Please convo with questions :) Custom orders require prepayment.
Returns & exchanges
If the buyer is unhappy with the purchases he/she should contact the seller through this site. Upon receipt of the returned item, purchase shall be refunded or exchanged if there is no apparent abuse to the product. Return postage is not refunded. If the issue is construction of the product the seller shall recreate or refund as preferred by the buyer. If the piece arrives broken please contact me within 2 to days of arrival and include a photo. Thanks!
***** MysticFireGlass is happy to accomodate your custom orders. Should you desire a certain color, decoration, or personalizing, sets, etc. please convo. I love a challenge! Should you find that a piece you liked has been purchased a similar piece can be created but copies will vary slightly in size and shape as no molds are used to produce this work. This artist tends to be rather divergent. Colors or shapes may be similar, but because each piece is made individually yours will be considered unique! ;>)
*****The quality and construction of products by MysticFireGlass are guaranteed. However, the vessels are glass and not guaranteed against breakage. Should the stopper or chain break as the result of poor construction it will be replaced at no charge. If, upon inspection, the damage is the result of abuse, those items may be replaced for a pre-determined charge. If there are questions please feel free to convo the seller.
****Wholesale and consignment are happily considered! please feel free to contact!
****This seller reserves the right to refuse the sale of any product to any customer for any reason.