‘The Best Gems on the Web!’
Gem-A Corporate Member
Pay postage for one item and get up to 10 sent for free! We recommend you purchase the item 'airsure' in our shipping upgrade section and have the item tracked. We will send you a tracking number.
NEW ITEM 14" line 2.5 - 3mm AAA deep MADEIRA CITRINE Beads
Just amazing - look at the color and the cut of these new Madeira Citrine beads. Hand faceted in the Isreali cut like all our beads. 14" line and 3mm. Just the best! .
Once you receive it you will be totally smitten.
Please read our terms and conditions on our profile before buying. Many thanks.
ShangrilaGems Ethical Policy:
ShangrilaGems will not work with organisations or factories that abuse child labor. We have strict guidelines on the conditions we expect the staff and workers in the factories and cutting shops we are partnered with to work in that will not be detrimental to the health of the staff. If these are not adhered to we will cease to work with a company.
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Shipping & policies
PLEASE NOTE WE NO LONGER ACCEPT 'PAYPAL' PAYMENTS FOR STANDARD AIRMAIL INTERNATIONAL SHIPMENTS UNLESS YOU PURCHASE OUR SHIPPING UPGRADE TO TRACKED POST IN THE CHECKOUT SECTION. YOU WILL BE SENT A TRACKING NUMBER TO ENSURE SAFE DELIVERY OF THE ITEM.
ALL ITEMS WILL BE DISPATCHED WITHIN 72 BUSINESS HOURS from the date of receipt of the final payment. The buyer is fully responsible for returning the item, unless there is an error on our part. Please contact immediately if you wish to return an item. Please see full details in our REFUNDS POLICY.
FOR TRACKED POST please purchase the relevant shipping upgrade at checkout. Postage costs from the UK are very very high and we make no profit from post at all. 'Signed for' post will be used for countries where there is no 'track and trace' service. This is equally safe.
RETURNS FOR ITEMS WITH FREE POST Please note if the item is returned with no fault to ShangrilaGems we will not refund the cost of the 'free post' if free post has been offered with the item. The cost of free tracked post is $16 or £9.95.
WE DO NOT CHARGE A RE-STOCKING FEE, so bid with piece of mind guaranteed. Please send us an email if you would like us to open a box for you when you are making multiple purchases. When you have finished shopping you can pay for the items all at once and combine the postage to save money. All purchase need to be made within a period of ten days.
All items will be shipped by Royal Mail Airmail. We can ship by courier on request.
ALL POSTAGE RECEIPTS ARE KEPT BY US so in the event of loss or damage this will enable a claim to be made to Royal Mail. If tracked or registered post is not purchased we cannot be held responsible for the loss of post.
IMPORT DUTY Buyers may be charged import duties and taxes that are levied once a shipment reaches the destination. Customs clearance charges are the buyer's responsibility. ShangrilaGems have no control over these charges as customs charges vary widely between countries, sellers should contact their local customs office for further information. If a shipment is rejected because of non-payment of customs clearance charges, the seller will be responsible for any fees incurred. The duty paid cannot be refunded by the seller if the buyer returns the goods. . The buyer will want to reclaim the import duty from the corresponding national authorities when they return the goods.
We accept Paypal and Direct Etsy checkout and we can do Bank Transfers from specific countries. Please contact us for information. Please note all Paypal purchases have to be shipped by tracked post.
Returns & exchanges
- Custom or personalized orders
- Perishable products (like food or flowers)
- Digital downloads
- Intimate items (for health/hygiene reasons)
- Items on sale
INSTRUCTIONS FOR RETURNING ITEMS Should you wish to return an item please, please contact us prior to sending it so we can give you instructions on how to return it and we know it is coming and to expect it in the post. For international purchases they should be clearly marked as 'returned item.' Please send the item as tracked and 'signed for.' Tracked and Scan only parcels will not be accepted. We have to sign for the item. We will not sign for an item unless we have opened it and identified the returned goods, prior to signing for it. If we are not expecting the parcel it will be returned to the sender. We have to do this for reasons of postal fraud.
If you for any reason are unhappy with the item you received, please contact us prior to leaving negative feedback. We ALWAYS resolve any issue our customers may have. We want all our customers to be delighted with their purchases.
Disclaimer: Any information we put on our listings on the healing properties of gemstones is information from the public domain. We cannot guarantee the healing properties of the gemstones. If a gemstone is used for healing purposes and does not work as the buyer believes it should , we cannot refund the item and additionally the item will have been used by the buyer.
We are corporate members of the British Gemmological Association. We look to uphold their high standards of gemstone representation including detailing all treatments..