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Returns & exchanges
If you are not happy with an item for any reason I will refund on return within 28 days, but you must pay the return postage. If an item is lost or damaged on arrival, please keep it in its original packaging and contact me straight away. I cannot be held responsible for items lost or damaged once they have been sent but i will have proof of postage and will assist in claiming compensation from the postal service or courier.
I am also bound by the distance selling regulations please see below
If you are a consumer online, you have the right to cancel your contract at any time up to 7 working days after the day on which you receive the goods you ordered. If you have paid a delivery charge this will also be refunded but if you are only returning part of the order, then we are not obliged to repay any of the delivery charge. You must take reasonable care of the goods whilst in your possession and they must be returned to me in good order.
You must inform us of the cancellation of the contract.
This is not intended to be a full statement of all your rights under the Distance Selling Regulations. Full details of your rights under the Distance Selling Regulations are available from your Local Citizens’ Advice Bureau or your Local Authority’s Trading Standards Office.