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:::SPECIFICATIONS::: ♥Size: Finished measurement smaller than 1.18”x1.18”(3cmx3cm),or there is a surcharge for oversize. ♥Color and design: A.1 color printing on transparent background,or there is a surcharge if there are two or more color. B. it can’t be splited to the design with size number (for example,order 500,and then split to 5 size,100 for each),that mean If you want the size number on the label,you need to order few lot.
According to client’s design. ♥Material: Pet film,Eco-friendly ♥Technical: screen printing ♥Usage: under neck seam ♥Qty of Item: minimum order is 100pcs,pre-cut one by one and pack into individual bag before shipping ♥Free design service ♥Procedure: 1)we confirm the label detail first,for example: quality,design(color/font name/dimension),quantity,order ETA(estimated time of arrival). 2)then we will offer you cost,if it is ok for you,we will send listing to you for payment,then our designer will send artwork for you approval after receipt of your order. 3)We will start production after you approve it,and we can send sample picture for you approval before delivery if you want.
♥File: high resolution JPG,vector AI/CDR/PDF file are acceptable also.we prefer there is TPX pantone color instruction for your design,it help us to make the label color as close as possible. ♥Time: it take 10-14 days for production after the artwork is approved,then free ship by post,it take another 10-25 days,sometime longer than 1 months,if you want to receive the parcel on time or asap,we suggest to ship it by express,it take 4-8 days only,please contact with us to confirm the express cost. ♥Free shipping by post to all country.
Shipping ◆◇ SHIPPING POLICY ◆◇ We will ship the packages to you once it is finished,please understand that it is possible shipping may be delayed due to the unforeseen circumstances,for example,it may due to customs, shipping delays, holidays, extreme weather conditions and etc. Area 1: USA/CA/AU/EU/ASIA Post take 10-15 business days Express take 4-6 business days
Area 2: other country Post take 10-20 business days Express take 5-8 business days We are NOT responsible for lost and damaged items that are not insured. Once they are dropped off, we are no longer responsible for the package. Also, we are NOT responsible for any applicable customs, import duties and taxes outside of HongKong.
◆◇ PAYMENT POLICY ◆◇ So far, we only accept PayPal. If you do NOT have a PayPal Account, please visit http://www.paypal.com for register.
Returns & exchanges
Refunds and Exchanges ◆◇ RETURNS ◆◇ • You must contact us before sending back any items, we will not issue a refund for items returned without notice. • All items must be in their original condition/undamaged/unused. Please keep their original packaging. If items show ANY signs of use, we will not refund. • Shipping fees, insurance fees, taxes are nonrefundable. • Buyer is responsible for the return shipping cost.
◆◇ NON-REFUNDABLE ITEMS ◆◇ • Seller make sample and then take photo for clients approval,after it is approved,we start production.
◆◇ EXCHANGES / REFUNDS ◆◇ We will be happy to send replacements or issue a refund under the following conditions: • You received a wrong item(s) or wrong order. • Item is defective (item in unusable condition, i.e. broken, cracked, bent etc.) • Item(s) is missing • If you have any other problems, please let us know, we will be happy to make every attempt to work something out with you within reason.
◆◇ ORDER CANCELLATIONS ◆◇ Occasionally, orders or parts of an order may be canceled for various reasons. Some reasons can be- • Item(s) are out of stock • Canceled due to the buyer's request • It cannot be shipped to the shipping address provided • An error in pricing If your order or parts of your order is canceled, you will be notified and we will issue a refund.
★Color Difference★ There is color difference between your and our computer monitor, also,we choose yarn from stock,it mean not custom made yarn, all these difference are difficult to avoid,hope you understand,but we will do our best to control and make it as close as possible.
◆◇ FAQs ◆◇ Q: Do you provide a tracking number? A: We always update it on Etsy or send via e-mail once it is shipped. During this transit time, there is nothing we can do, all we can say is please give it more time. If you do not receive within this time frame (2-3 weeks), please contact us and we will be happy to work something out.
Q: Do you offer design service? A: Sorry, we do not offer this kind of services at this time.
Q: Can I pick up my order? A: Sorry, we do not allow local pick ups as we do not have an off-line store. All online transactions must be shipped for record purposes.
Please contact us if you have any problems before leaving neutral or negative feedback. We are more than happy to work things out. Thank you!
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