We ship orders 1 - 2 days after they're placed (with the exception of holidays and weekends). Packages are sent USPS First Class Mail or Priority Mail. If you need your order more quickly, please convo us.
Once we send your order, you'll receive an email with the tracking number and can check the status at USPS.com.
** SHIPPING TIMES **
Domestic orders usually arrive 2 - 5 days after they've been given to the USPS.
International orders normally arrive 2 - 4 weeks after they're sent but delivery times may vary depending on Customs and local mail service. Sweet Estelle's is not responsible for Customs duties or fees. Our packages are identified as "merchandise" and include the value on Customs forms.
Delivery dates, including those provided by USPS, are estimates and may vary.
** SHIPPING ADDRESS **
We ship to the address provided by Etsy. Before you complete for your order please confirm that the shipping address is correct (including business name and suite number).
Packages returned due to an incorrect or incomplete address can be sent again after additional shipping charges are paid or the order will be refunded (minus the original shipping charges). If we make the mistake, we'll send it again at our expense.
** LOST PACKAGES **
If your order is marked as delivered by the USPS but you can't find it, please check with roommates, partners, kids, coworkers, and neighbors first to see if they received it for you. If it isn't found, please contact your local post office or USPS to open a lost package case.
We accept Paypal, Mastercard, VISA, AMEX and Etsy Gift Cards.
Returns & exchanges
We want you to be happy with your order. If for some reason you need to return it, please convo us through Etsy right away. We don't accept returns for edibles including sprinkles, sugars, glitters, gumpaste decorations, food colorings, or flavorings.
Once we receive your return and determine it to be in good, unused condition, we'll issue a refund for the merchandise cost. Shipping costs are not refunded.
Have a question about your order or need some help? Please convo us through Etsy. We check convos throughout the day Monday - Friday and try to reply within 24 hours.
Though we make every effort to accurately reproduce the colors of the baking supplies we sell, not all screens display colors in exactly the same way and dye lots for liners, straws and bags may vary.
Please check the sizes of our cupcake liners before you order.
Please keep toppers and picks away from small children as they may be choking hazards.