**When you can expect to receive your item: I am normally about 3-5 days out on orders before your order would ship. During busy holidays, this time may increase. Please check my main page for current production times.
♥ Your custom jewelry is always made with the finest quality materials and with the utmost care and love. Each piece is custom made to order and will arrive in an organza bag with a complimentary little polish pad.
** US Shipping ** Your order will ship first class mail. Priority and Express upgrades are available at check-out. Added insurance is also available for first class mail at check-out.
** International orders ** Please allow 5-6 weeks for your international order to arrive. (1-2 weeks for your item to be made and 3-4 weeks for delivery). First class mail and priority mail have both been taking 3-4 weeks to arrive at it's international destination.
Shipping is done via the USPS First Class Mail. Priority and Express options are available at check-out. Insurance will be added by request.
Please be sure your etsy address and your paypal address are the same. I ship according to the Paypal address unless you tell me otherwise.
Please see my announcements page for estimated shipping times. Shipping times are an estimate from the time we receive payment, and the time the order is shipped (not the time you will receive it). The holidays are quite busy, so please be sure you allow enough time between placing and paying for your order and the time that you need to receive it.
I do print US shipping labels with tracking numbers. I cannot be responsible for the post office. They usually deliver within a few days, but this is not always true. Some delays have been noted in recent weeks. Also, if an item is showing "delivered" and you have not received it, you need to contact your local post office and give them the tracking number. Once I hand the item over to the postal service, it is their responsibility to get it delivered to you. If you would like to purchase insurance, please contact me before you make your purchase and I can add on the extra cost to your order. If you purchase the priority mail upgrade you will receive $50 of insurance included with priority shipping.
International shipping times can be anywhere from a few days to several weeks. I have no way of knowing how long it might take for you to receive a package when shipped internationally. I cannot be responsible for lost packages. The only way to insure an international package is to purchase express shipping. Please contact me for a quote on express shipping to your country.
Customs fees outside of the US are the responsibility of the buyer. Most packages over a certain amount that are shipped from the US to another country require the purchaser to pay a customs fee upon arrival. All customs fees are the responsibility of the person receiving the package. To see the customs laws for your country and restrictions for jewelry & precious metals, please visit: http://pe.usps.gov/text/Imm/immctry.htm . If it violates customs laws to ship jewelry to your country, I will have to cancel your order. I want to ship to everyone internationally, but will not break any customs laws to do so. Thanks!
All payments are processed through etsy. Just follow the prompts as you go through the check-out process.
Returns & exchanges
I don't accept returns, exchanges, or cancellations
But please contact me if you have any problems with your order.
Additional return information
Custom orders (stamped metals, made to order lengths, and other items that are altered from their original raw materials state) cannot be returned. In most cases, they are ordered with a special name or word that I would not be able to resell, or sometimes unpersonalized items have holes punched in them or have been shaped a certain way or have been made to your specific requested length. However, if a mistake has been made on your order, please contact me immediately and I will work with you to remedy the mistake.
To avoid delays in shipment and potential mistakes on your order, please be sure to read the entire description on the listing you are purchasing, and include ALL requested information in the note box (on the shopping cart page) when you place your order.
Refunds will be approved on an individual basis. Please contact me before returning your items to see if you qualify for a refund. A restocking fee may apply on certain items.
CHAINS: I will gladly replace any chains that arrive defective. The chain needs to be returned to me before a replacement will be sent. You must request a replacement within 7 days of receiving your order (through etsy convos - not email). If you received the wrong chain with your order, please return it to me within 7 days and I will replace it right away with the correct chain.
Please keep in mind that the chains are delicate and are not intended for heavy duty use. Please do not shower, swim, or sleep with your jewelry on. I do not take responsibility for chains that break while being worn.
I am happy to exchange standard chains that were ordered in the wrong size. Please return them to me within 7 days, in unused condition (not having been worn) and include $3 for return postage (or convo me to pay directly through etsy). Please see my size photo before ordering to get a better idea of what size you might need: https://img1.etsystatic.com/041/0/6015785/il_fullxfull.534832305_10db.jpg?ref=l2
Care for your jewelry:
Please do not wear your jewelry in the shower, swim with it, or wear it to bed. Sterling silver can tarnish very easily. To help keep your jewelry from tarnishing, please store it in a tarnish prevention bag (such as the one available for sale in my shop), and polish it with a good polish cloth (such as the one included with your order) each time you wear it. People with high acidity in their bodies can cause silver to tarnish easily. Please use a polish cloth as soon as you see any tarnish appear on your jewelry.
Silver and gold are soft metals and can scratch easily. Please be very careful when wearing and storing your jewelry. Certain designs such as layered discs and necklaces with birthstones can cause light scratches or scuff marks. These can usually be polished out with a polish cloth (like the one included with your order). Please also take care not to scratch the surface of the jewelry when using the polish cloth. For more challenging scratches you may need to send it back to me for a high powered polishing (with $5 for return postage), or take it to a local jeweler to see if they have a machine that can remove the scuff marks. Deep scratches will generally not come out.
**All photos are copyright by Mary Kyburz Photos displayed in my shop may not be used for personal or business uses.
Please visit my other etsy shops for more personalized jewelry: https://www.etsy.com/shop/DivineJewelrybyMary
And my Memorial shop: https://www.etsy.com/shop/divinememories