Please allow 3 weeks for me to make your item(s). Retrofied bags are handcrafted and made-to-order with special care and attention to detail. They are not mass-produced.
Craftsmanship, unique clean designs and independent entrepreneurship is the motto here.
Purchases totaling less than $70 are shipped first class with delivery confirmation. Items over $70 are shipped priority with delivery confirmation. International orders are shipped first class.
Paypal is the prefered method of payment. For checks or money orders please convo me before placing the order.
Did you know you can use your credit card with paypal - you do not need to create an account. This is often faster than a check - so you get your item much more quickly.
Returns & exchanges
Sales are final on custom bags because they are made-to-order. Please contact me directly concerning questions about other bags. I try to be clear in item descriptions so you know axactly what you are buying.
I will accept returns on regular sales as long as they are returned in new unused condition within 3 days of reciept. The delivery confirmation date for this.
Be sure to double check custom strap lengths by trying on a bag you know you like the strap length on. Also, try measuring the opening of a bag you like. This will give some real life visuals for the bag size you request.
Please contact me to let me know if you would like to mail the bag back to me.
Like many of the small businesses here on Etsy I am the designer, seamstress, photographer, and model... and put a lot of time and care into the work presented here.
The feedback system is intended to share your experience with a seller and an item. The feedback you leave directly affects me and all the work I put into making your beautiful bags. Retrofied is my livelihood. I make every bag, take every photo, sweep up every scrap, and package every bag. It's what I do every single day - and I love it.
I take great care to ensure each item is properly represented with dimensions, photos, descriptions, etc... I love creating special bags to make you feel wonderful! I know that is how they make me feel.
Color varies widely between computer monitors. Pattern placements may vary - but will be equally well thought out.
If you have a problem with an item or your transaction, please convo me here through Etsy or at firstname.lastname@example.org. I answer emails 7 days a week.
**Please do not leave feedback if you have not paid for your item. You can check your paypal account to verify this. Also, look for the item you purchased on your etsy page. Click on "invoice" to the right of it. If you still have the option to pay, then you have not paid yet. At this point go through the payment process.
Thanks so much for the help with this! Etsys' growth is amazing and I am happy to help in any way make the process smooth for everyone.