:::SPECIFICATIONS::: ♥Size: Finished measurement smaller than below size: End fold: 0.81”x2.38” (2cm x 6cm),including seam allowance 0.2”(5mm) at left and right side. Straight cut: 1”x1.58” (2.5cm x 4cm) Center fold: 0.81”x2.38” (2cm x 6cm) before folding. including seam allowance 0.2”(5mm) at both end. Or there is a additional cost for oversize.
♥Color: C. color quantity will be 3 at most,including background color,there is a surcharge if more than it. D. One order,one color combination,it can’t be splited to two color combination. ♥Material: damask ♥Type: end fold,straight cut,center fold ♥Usage: place at neck or side seam ♥Time: it take 10-14 days for production after the artwork is approved,then take another 10-25 days for delivery by post. ♥File: high resolution,JPG/PDF,vector AI/CDR file are acceptable also.we prefer there is TPX pantone color instruction for your design,it help us to make the label in correct label. ♥Free shipping to all country by post.
Shipping ◆◇ SHIPPING POLICY ◆◇ We will ship the packages to you once it is finished,please understand that it is possible shipping may be delayed due to the unforeseen circumstances,for example,it may due to customs, shipping delays, holidays, extreme weather conditions and etc. Area 1: USA/CA/AU/EU/ASIA Post take 10-15 business days Express take 4-6 business days
Area 2: other country Post take 10-20 business days Express take 5-8 business days We are NOT responsible for lost and damaged items that are not insured. Once they are dropped off, we are no longer responsible for the package. Also, we are NOT responsible for any applicable customs, import duties and taxes outside of HongKong.
◆◇ PAYMENT POLICY ◆◇ So far, we only accept PayPal. If you do NOT have a PayPal Account, please visit http://www.paypal.com for register.
Returns & exchanges
Refunds and Exchanges ◆◇ RETURNS ◆◇ • You must contact us before sending back any items, we will not issue a refund for items returned without notice. • All items must be in their original condition/undamaged/unused. Please keep their original packaging. If items show ANY signs of use, we will not refund. • Shipping fees, insurance fees, taxes are nonrefundable. • Buyer is responsible for the return shipping cost.
◆◇ NON-REFUNDABLE ITEMS ◆◇ • Seller make sample and then take photo for clients approval,after it is approved,we start production.
◆◇ EXCHANGES / REFUNDS ◆◇ We will be happy to send replacements or issue a refund under the following conditions: • You received a wrong item(s) or wrong order. • Item is defective (item in unusable condition, i.e. broken, cracked, bent etc.) • Item(s) is missing • If you have any other problems, please let us know, we will be happy to make every attempt to work something out with you within reason.
◆◇ ORDER CANCELLATIONS ◆◇ Occasionally, orders or parts of an order may be canceled for various reasons. Some reasons can be- • Item(s) are out of stock • Canceled due to the buyer's request • It cannot be shipped to the shipping address provided • An error in pricing If your order or parts of your order is canceled, you will be notified and we will issue a refund.
★Color Difference★ There is color difference between your and our computer monitor, also,we choose yarn from stock,it mean not custom made yarn, all these difference are difficult to avoid,hope you understand,but we will do our best to control and make it as close as possible.
◆◇ FAQs ◆◇ Q: Do you provide a tracking number? A: We always update it on Etsy or send via e-mail once it is shipped. During this transit time, there is nothing we can do, all we can say is please give it more time. If you do not receive within this time frame (2-3 weeks), please contact us and we will be happy to work something out.
Q: Do you offer design service? A: Sorry, we do not offer this kind of services at this time.
Q: Can I pick up my order? A: Sorry, we do not allow local pick ups as we do not have an off-line store. All online transactions must be shipped for record purposes.
Please contact us if you have any problems before leaving neutral or negative feedback. We are more than happy to work things out. Thank you!
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