Phoenix Laser Engraving ships items either via USPS, UPS, or FedEx. Items of substantial value are insured and a signature is required at time of delivery.
Phoenix Laser Engraving accepts PayPal for items in our shop.
Custom created items are billed according to our upfront production costs and capital investment in material.
Arizona consumers are required to pay 8% sales tax.
We provide a 7 day money back guarantee on our shop items.
Custom items that are personalized; we cover our workmanship and quality. If you are an interior designer and your customer changes their mind about an item we custom made, we can not accept it as a return. If the item is damaged or not correct we will gladly fix the item or recreate it to the original specifications.
Returns & exchanges
All non-custom items in our shop have a 7 day money back guarantee. We need customer referrals and will go above and beyond to make sure your experience with our company is excellent.
Custom items can only be replaced or fixed, we can not accept returns on customized items.
Phoenix Laser Engraving operates on a four day week due to family obligations. Emails are checked daily and convos will be available 7 days a week.