****ALL CUSTOMERS.....IMPORTANT NOTICE**** The price of shipping and handling for the USPS and now UPS has greatly increased this past year and is expected to rise again. Therefore, our shipping prices must reflect these increases and unfortunately, is out of our control. We do have to charge for shipping & handling (packing materials, etc.), as any other business would.
***DUE TO A TREMENDOUS INCREASE IN SHIPPING EXPENSES, PLEASE FURNISH YOUR ZIP CODE IF YOU ARE INTERESTED IN PURCHASING THIS ITEM SO WE MAY GET AN ACCURATE SHIPPING CHARGE***
***CUSTOMERS IN ALASKA, HAWAII, AND PUERTO RICO:
There will be an extra charge for shipping to Alaska, Hawaii, and Puerto Rico as these areas carry extra shipping costs. >>>>Please convo us PRIOR to placing your order and we will get you an estimate for your shipping costs. IF the order is placed BEFORE contacting us, please be advised that you will be responsible for any extra shipping costs that incur.
We are currently accepting payment through Etsy, Etsy Gift Cards, and PayPal. If your transaction has not cleared after 3 days from the purchase date, regretfully, the transaction will be cancelled.
Please note: All Florida residents will be charged sales tax. We have to, it's the law.
Returns & exchanges
We aspire to provide 100% customer satisfaction. If for any reason you are unsatisfied, convo us immediately and we will work with you to resolve the problem. Returns must be mailed back to us within 7 days of receipt of your item. The item must, of course, be returned, unused, and in its original condition (in the original shipping box). Items must be sent back to us with a tracking /delivery confirmation notice; shipping is at the buyer’s expense. We regret that we cannot refund shipping charges. We will refund 100% of the purchase price if your item arrives damaged due to the shipping process (carrier), less shipping expense.
We hope you enjoy your purchase and we ask that you please leave us feedback on Etsy. Feedback is a very important tool for shop owners.Thank you for visiting our shop!
~Theresa & Stefanie~
We will do custom orders upon request. Please convo us with your request. Please allow 2-3 weeks for us to make and ship item unless otherwise agreed upon. All custom orders are pre-paid just as a regular item is. Regretfully, we cannot issue refunds for custom items. Thank you!