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Shipping & policies
We will gladly post orders to wherever in the world you live :-) All items will be shipped in new packaging, with a piece of backing board within a bubble Jiffy Bag to make sure your item(s) arrive to you in perfect condition. We will ship orders to your Etsy address, unless you request otherwise through checkout in NOTE TO SELLER.
All the items listed are made-to-order and will be shipped out to you within 3-7 working days, sometimes sooner. All URGENT ORDERS will be considered. Let us know the date you would like to receive your item(s).
Customised orders can take about a week for the proofing stage, and depending on our current turnaround times, it will take us between 2~3 weeks (often sooner) to complete your order. We will discuss with you through conversations when your order is ready for shipping.
For all International orders we use Royal Mail which delivers in 7~14 days to USA, and 3~5 days to European destinations. If you require an urgent delivery please let us know and we can add a Priority Shipping Service (at your expense). This option gives you a tracking number, treated as priority within the postal service and you will receive your order sooner. For UK buyers we use First Class Royal Mail. Please note that all International orders may incur extra duties and custom fees which will be your responsibility.
Payment is required at the time of your purchase through PayPal
You can also pay with a Credit / Debit card through PayPal. You do not need a PayPal account for this option.
Returns & exchanges
- Custom or personalized orders
- Perishable products (like food or flowers)
- Digital downloads
- Intimate items (for health/hygiene reasons)
We would be delighted to take custom orders. We look forward to working with you through conversations so we can create special bespoke item(s) for you.
When you order items(s) from our shop and if colour matching is of importance to you (especially with wedding stationary items), and you have time to do so, we would be so grateful if you could send us a sample of fabric or ribbon, so we can ship your order with the confidence that we have chosen the best colour match for you. We think you will agree with us when we say that choosing a colour on a computer screen can be pretty much hit and miss.
Please note that due to the process with distress inked items, no two items will be identical. So please allow for the slightest of differences, they will still be unique in their own right.