All items are securely and appropriately packaged. Items will usually be shipped within 3 working days of payment. However, as most items are individually hand made to order some items or multiple and bulk purchases may take longer; please send me a message so that we can discuss your requirements and the time scale. Personalised and larger items may take longer so I shall discuss timescales with each individual customer. Please inform me if you need it send as a priority.
I obtain proof of posting and a reciept for all my items and extra insurance is taken out for higher priced items, please request the higher postal cost if you would like the added security of tracked delivery.
Thank you very much for choosing to purchase one of my hand made individual items.
I accept paypal for all purchases.
Payment must be received within 3 days from the date of sale. I will ship your item(s) once payment is received and funds are cleared.
You don't need a Paypal account to pay for your order through Paypal.
Returns & exchanges
All items are hand made and therefore may differ slightly from the image, every effort is made to insure that they are as similar as possible, however as slight differences will occur this is not classed as a fault and refunds will not be made for this. Please also allow for slight variations in colour due to individual screen images and contrasts etc.
Every customers satisfaction is very important to me. If you find that your item is not as described or faulty please contact me on day of receipt, preferably with photographic evidence explaining the problem. Please ship items back to me within 5 days of receiving it. Once I receive it, I will immediately refund your original payment.
I obtain proof of posting and a reciept for all my items and extra insurance is taken out for higher priced items, please request the higher postal cost if you would like the added security. If your item is damaged during shipping, a claim will be made with the carrier. If you think that an item may be lost then again, please contact me in order to persue a claim with the carrier.
Any item that has been personalised in any way may only be returned and refunded if it has been incorrectly made. A replacement item will be made if the item is recieved damaged, a claim must be persued with the carrier.
Thank you so much for shopping at Bumble bean UK. I hope you enjoy your purchases and come back again.