Everything you purchase from Rock Elegance is made to order, which means that I start making the jewelry after I receive the full payment. It takes up to 5 business (!) days (excluding Saturdays, Sundays and national holidays) for me to make and ship your order (before delivery). But I always do my very best to ship your order as soon as possible. Solid 14k gold rings sometimes take up to 14 days to ship (before delivery).
Everything is delivered with USPS First Class Mail or USPS Priority Mail with tracking numbers which you receive in the email after I ship your order. You can also check the status of it from Etsy -> You -> Purchases & Reviews.
USPS usually delivers the US First Class Mail packages within 2-5 business days, Priority Mail - 1-3 business days. I ship everything from Southern California.
All the items come to you in pretty jewelry gift boxes. If you purchase multiple items, I'll probably pack them all in the same gift box to minimize the shipping costs. If you need those items packed in separate gift boxes, please let me know in the Note to Seller while placing your order. The gift boxes are mailed in mailing bubble envelopes for First Class and boxes for Priority Mail.
I do not include invoices unless requested specifically. You can always find and download your invoice from Etsy -> You -> Purchases & Reviews -> Order -> View Receipt.
____ International orders
The default countries I ship to are: USA, Canada, Ireland and Germany. If you live in a different country and really want to have something from my store, please contact me and if that’s possible I'll create a custom listing for you. All the international orders are shipped with USPS First Class Mail also. Unfortunately the detailed tracking for them is not available.
Some countries apply import taxes and customs duties, and/or fees on all packages over a certain price coming into the country. I'm unable to predict which of these fees, if any, will be applied, and Etsy does not hold sellers responsible for these fees or taxes. So if you get to pay any of these fees, it's all only customer's responsibility.
Available payment options now are debit or credit cards and Paypal.
Returns & exchanges
I gladly accept returns and exchanges
Contact me within: 5 days of delivery
Ship items back within: 14 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders
Perishable products (like food or flowers)
Intimate items (for health/hygiene reasons)
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Additional return information
I really want all customers of Rock Elegance jewelry to be happy with your purchases but situations can happen. I am trying to do my best to be fair with the returns and exchanges, that’s why I treat different situations differently:
1. Sterling silver or gold filled rings exchange for a different size - just contact me within 3 business days of receipt and I’ll give you the address to ship them back. In this case you are only paying for the shipping back to me, I cover ALL other expenses; 2. Sterling silver or gold filled rings return - just contact me within 3 business days of receipt and I’ll give you the address to ship them back. In this case I will give you 100% refund except shipping, I cover ALL other expenses; 3. Gemstone bracelets - just contact me within 3 business days of receipt and I’ll give you the address to ship them back. In this case I will give you 100% refund except shipping, I cover ALL other expenses; 4. Solid gold rings exchange for a different size: a) Up to 0.5 size up - you are only paying for the shipping both ways, back to me and to you again, I cover ALL other expenses; b) Any other resizing – unfortunately this means completely remaking the ring and obviously cannot be done for free. But even in this case you pay only 25% restocking fee in addition to the shipping costs; 5. Solid gold rings return – every situation is handled individually but please understand that, again, the rings are made specifically for your order, that’s why usually require 25% restocking fee in addition to the shipping costs; 6. Custom stamped bracelets – no return or exchange.
When shipping back to me, please use the same packaging materials as used originally or very similar. Thank you!
Please note: if you typed the address incorrectly or made any other mistake I cannot make any refund for you.
If you are unsure about your size, please don't use any kind of strings or tape measure, these methods are very inaccurate. I recommend purchasing this simple reusable sizer: http://www.etsy.com/listing/117878851/ring-sizing-gauge-ring-sizer?ref=shop_home_active_10 In addition to that, if you order a solid gold ring(s), I offer a free silver ring as a sizer.
I work Monday through Friday and don't work on national holidays (besides USPS doesn't ship packages on national holidays). So if you, let's say, place your order on Friday, please expect it to be shipped by next Friday which is 5 business days after you placed your order.
Please feel free to contact me with any other questions (but don't forget to read the full item's description and the policies first, your answer might be there already)! I'll be happy to answer very shortly.