PLEASE CHECK the SHOP ANNOUNCEMENTS located at the top of THIS page for updated & current LEAD times on orders.
VintageOoakDesigns is not responsible for delayed, unclaimed, or returned orders due to incorrect or undeliverable addresses. This also includes delays in delivery by the USPS due to weather or other causes that are beyond our control. Unfortunately we cannot issue refunds for postage costs for delayed delivery or misrouted or lost packages as a result of a failure on the part of the USPS.
~Terms & Conditions~
We ship all orders to the "SHIP TO" address listed on buyer's Etsy invoice. Once the package is dropped off at the post office, it is not possible to recall the package or re-route it to a different address. It is the buyer's responsibility to ensure that the shipping address listed in Etsy is correct. We cannot refund or replace packages that are sent to an address that a buyer has entered by mistake. In the event that the packaged is returned by the USPS the buyer can have the package re-shipped at their expense. Once the additional shipping costs are purchased by the buyer.
~ Domestic ( USA) Orders~
All US orders are shipped via first class mail, which arrives to most destinations in 3-6 business days. Packages that are sent by priority mail, which is supposed to arrive to most destinations in 2-3 business days but may take 5 days or longer. PLEASE NOTE that we CANNOT GUARANTEE delivery of a package in a specific timeframe. The US Postal Service is responsible for delivering your package on time, and we cannot control or influence their delivery schedule. Even guaranteed express overnight delivery packages have NOT guaranteed by VintageOoakDesigns.
~ Lost Packages ~
If you do not receive your package in the time frame you expect, please check the tracking of your package using the delivery confirmation number. If the tracking of the package indicates that the package is lost, please contact me to discuss the options for replacing your package. The USPS requires that you wait at least 21 days from the date that the package was shipped before filing a claim to receive a refund for a lost package.
Unfortunately, we cannot replace or refund an order if the tracking shows that the package was delivered. If you did not receive the package, check with your local post office for help in determining the location of the package.
~ International Orders~
IMPORT/CUSTOMS TAXES AND FEES International orders may be subject to import duties and taxes, which vary widely by country. The buyer is responsible for these fees. Please note that in some countries, these fees may be equal to or more than the cost of the original package. Please check with your local post office regarding import duties and taxes prior to placing a large order.
VERY IMPORTANT!!! Delivery by first class mail to most foreign countries takes approximately 3 weeks and may take up to 7 weeks for some countries.
During the busy holiday season, expect shipping to take at least an additional 1-2 weeks (or longer!) to be delivered. Please plan accordingly when ordering items for the holiday season.
Delivery by priority international mail is expected (but not guaranteed) in 6-10 business days. It is not uncommon for the delivery to be substantially delayed by a country's customs office while processing a duty/import tax.
~ Tracking International Packages ~
All packages are sent with a tracking/customs number. This number can be used to track the package while it is in the US, but for most countries it is NOT POSSIBLE TO TRACK THE PACKAGE ONCE IT LEAVE THE UNITED STATES if it is shipped by first class or priority international mail.
Lost Packages: The USPS does not provide refunds for lost packages that were sent by first class international mail. Unless you live in one of the few select countries that now offers tracking for first class packages, I cannot offer any refunds or replacement packages because it is not possible to determine the whereabouts of the package.
We accept payment via PayPal or directly by credit card.
Returns & exchanges
All refunds or exchanges must be addressed with the first week of receiving the item. Please contact me via etsy:
~Custom orders are non-refundable. ~Made to Order items are non-refundable. ~ Refunded items are charged 25% of the retail price restocking fee.
I We cannot refund shipping costs unless the wrong item was sent to you by mistake. Please contact us for the return shipping address. Please note that all return packages should be sent using delivery confirmation. We are not responsible for return packages that are lost by USPS; refunds are only issued once the item(s) are received back in good condition.
If your item is damaged during transit to you, please contact us to discuss the possible options for your order.