Items are shipped within 2 working days via 1st class post within the UK which typically takes approx 2-3 days
For personalized items please allow an addition 5 working days to ensure the item is dry before posting.
If you would like your item to be sent by recorded delivery or next day courier then please contact me before purchase so I can add the option to the relevant listing.
The buyer is responsible for any charges applied by Customs if the item is being posted abroad, although this may be unlikely to occur.
Please pay within 5 days of purchase unless otherwise agreed in advance.
If you change your mind and no longer desire the item then I am happy to accept cancellation at any point before payment has been received.
Personalization will not be added until payment has been received in full.
Methods of payment accepted Paypal (if you do not have a Paypal account you can still pay via debit/credit card through them)
Personal Cheque in GBP made payable to Joanna Wallington Postal order in GBP Shipping policy starts once funds have cleared
Returns & exchanges
Non-personalized items can be returned for a full refund, excluding return postage cost, within 14 days of receipt and must be received in the same condition as when first posted. It is ok to change your mind.
The purchaser is responsible for all return postage costs and refund will be issued once received by Charms by Joanna. Recorded delivery recommended.
Personalized items are non-refundable unless there is a fault which will need to be confirmed by Charms by Joanna upon receipt of returned goods.
Charms by Joanna is not responsible for items damaged or lost in transit, however, I always get proof of postage and a receipt so would be happy to email copies to you to aid your claim through the postal system.
If you would like to order large quantities - e.g. wine glass charms for a wedding/anniversary or other party then contact me for further details - items can then be listed as 1 set. Any personalization will not be added until payment has been received in full.
Charms are made using silvertone or plated items which may tarnish over time. They are designed as decoration only and must not be submerged in liquids or subject to excessive force.
Designs on the boxes are varnished to increase the design's life, however, it is recommended you only clean with a dry duster and do not submerge in water.
All items are not suitable for small children due to small parts.