*******KEEP YOUR ITEMS COOL DURING SUMMER & WARMER CLIMATES/ ICE PACKS ARE MANDATORY PLEASE ADD TO ORDER*******
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Shipping & policies
Shipping 6 days a week via U.S.P.S. via priority mail (3-5 days). Upon receipt of your payment, your order will be processed.
I am not responsible for delays in orders due to unforeseen weather events, mail carrier strikes, holiday delays, or natural disasters.
If no one is available to receive the order when it arrives, the package will be left on your doorstep for you and your products are vulnerable to melting. If you are not available to accept your shipment, I cannot guarantee your items will not melt, and I cannot be held responsible for any damage incurred. I cannot cannot orders that are delivered to a PO Box - please provide a physical address.
POST OFFICE POLICIES
The post office does not guarantee delivery date or insure against breakage. Please be aware that there is a risk to having your items shipped through the mail. I use USPS Priority Mail (2-3). Under normal circumstances, mail will travel within times, however, it is no guarantee in inclement weather. The only GUARANTEE the USPS have is Next Day/Express Mail. Though I do my best to pack orders so they arrive in perfect condition and to prevent the possibility of damage, the box could arrive late, items may break, or the box could be lost in transit. By asking me to ship items to you, you agree that you accept these risks & terms.
PayPal is the preferred method of payment, but other forms of payment is welcomed!
Please be assured as with any other online purchases you make with other vendors, this site is safe & secure and your information is never compromised. Additionally, you do not need a PayPal account to purchase with Paypal.
Returns & exchanges
******PRICES SUBJECT TO CHANGE WITHOUT NOTICE********
***WARM WEATHER WARNING!!!! Live in a hot climate, or temps above 75F: Lollie’s Gourmet Chocolate Company will not be responsible for damaged and/or melted products if you do not purchase an ice pack and Next Day Delivery is not requested***
It is highly recommended that you request Express Mail and next day delivery. Please add the cost of the GEL ICE PACK and insulated box liner ($5.00) for the safest delivery. Frozen gel pack stay cold for a maximum of 24-36 hours and are reusable.
I suggest ordering 15 to thirty days prior to the week you need them, if possible, to ensure your order fit in my production schedule (including shipping time). Even though the cookies remain fresh up to 1 month, I typically make and ship all orders 5-7 days prior to an event so they are fresh (no matter when your order is discussed or placed on my production schedule).
Please keep OREO Cookies in a cool dark location, away from heat and sunlight. Refrigeration is not recommended as they may sweat while adjusting to room temperature. But if you must refrigerate, do so for short period.
NOTE: All cookies are sold in lots of 12 (per dozen)!
Will I be contacted about my order?
I contact my buyers only if there is a problem with their order. If you have placed an order with me and have not heard from me, please assume that everything is on schedule. You will receive an automatic confirmation email from Etsy for each order. You will also receive an automatic notification via email that your order has shipped!
Our cake pops are moist and baked fresh for delivery. We use high quality and premium ingredients that set our cake pops apart from the ordinary recipes. The final results are cake pops that are moist, rich, and melt-in-you-mouth texture.
THANK YOU FOR YOUR ATTENTION TO THESE DETAILS. :)