I ship items by USPS. Please convo me with any questions, insurance or requests for other carrier before I ship your order.
I provide tracking number in the USA which I can track, verify and prove delivery. If it shows it was delivered, you should check with neighbors, family, etc. I cannot be responsible for shipping to unsecured locations so will be happy to ship elsewhere for you like to your place of work, etc.
Outside the USA can take weeks for delivery and is beyond my control and you are responsible for customs charges in your country.If you'd like a speedy delivery, there would be extra charge for it and please convo me in-case.
DAMAGED/LOST: If damaged/lost in transit, contact the delivery company (USPS) to file a claim as they are responsible and will refund you as you'll have the item and packing to show them.Only note that it is kind of unlikely that they compensate for uninsured shipment. This is why I ship all items carefully packaged so the item is protected as much as possible. I will help in any way I can.
* If you'd like to insure the shipping, convo me, please.
**Just note that, nowadays, USPS Priority Mail includes a $50 insurance with no extra charge. And if you'd like it Priority Mail, please convo me before purchasing.
Etsy gift cards, PayPal and all credit cards are welcome.
Returns & exchanges
I will only exchange items that have not been damaged, and the item must be returned within 7 days of receiving it.Exchanges are only made if I have truly misrepresented the item, not for buyers' remorse/change of mind.Please read the measurements in my listings carefully and convo me if you need any further assistance.
If you change your mind, you have 24 hrs to request a partial refund as long as item has not been shipped.I do retain 25% of purchase for my time, efforts, PLUS all costs of materials if I will not be able to resell and Etsy and Paypal fees.
Please contact and give me a chance to correct/adjust before leaving feedback in all fairness. If you don't allow me to make things right, I, obviously, can't be of much help.
* Not responsible for natural disasters while en route with the postal service.
** I reserve the right to cancel any order for fraudulent reasons, buying something reserved for someone else, etc.
*** You could convo me for purchasing more than one items at once, and I would love to come up with sweet surprise deals/discounts.