Items are shipped within 5 days. Custom orders will take longer and cannot be rushed. I ship by First Class Mail with delivery confirmation , if your event is less than 2 weeks I strongly recommend upgrading to Priority Mail. Just let me know so I can adjust the shipping for you.
Your items will ship to the address on file with PayPal.
Rochelle goes to the post office Monday - Friday. Excluding holidays.
-I accept PayPal as payment at this time.
-eChecks that are paid through PayPal will not be processed until the check clears on my end.
Returns & exchanges
Because these items are personalized returns and exchanges are not accepted. Upon you receiving your items if you find a mistake that I have made I will reprint and ship them to you at no additional cost.
I do aim to please, so if you have a problem please contact me ASAP.
-Custom orders are welcomed and could be time consuming emailing back and forth. To help speed up the process. Send me a email or convo with as many details that you can about what you are looking for. This will hopefully avoid many emails back and forward.
-Custom orders are any orders that need to be designed from scratch, meaning I do not have that graphic or clip art listed in my shop already. Custom orders can not be rushed. I will need a few days to come up with a unique design for you.
-When a sample is sent, it is for you to send a email (convo) back with your approval and it is to help clear up any questions that I may have and more importantly to make sure everything is correct before I print and ship your items.
-If you no longer need my services when starting on your custom order, meaning that you found someone else to do your work, or change your mind, I would love to get a email or convo letting me know.