Please specify the deadline, if you have one. The production times specified in the item's description are indicative of the average time we need and could vary according to our current wating list.
Unless otherwise specified in the item's description, Items are shipped via Italian Post Priority Mail (NO insurance, NO delivery confirmation and NO tracking number, 2-3 weeks delivery time to USA).
If you prefer you can choose UPS courier service (Traceable, delivery confirmation, faster delivery) for an extra. Inquire us about the price variation.
Should you wish a special shipping service (such as delivery confirmation) please contact us.
We are not responsible for lost parcels, damages objects, customs delays and/or extra fees.
We accept PayPal, credit cards through PayPal checkout, bank transfers, money transfers. All additional taxes are paid by customer.
*********VERY IMPORTANT********* Prices are VAT excluded.
If you are a customer outside the European Community, you could be asked to pay additional custom duties or import fees on delivery, according to your country's laws.
If you are a private customer from the European Community the VAT(22%) will be automatically calculated by etsy's software.
Please, specify if you are a private customer or a business owner when you place an order. If we miss this information we'll take you for a private customer by default.
Returns & exchanges
We hopes you are fully satisfied with with your order but if you'd like to make a return, please read thru the following. Don't hesitate to contact me thru Etsy with any questions.
►RETURNS: The following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements, unless there is an error. For everything else, you may return your order for any reason, without explanation, within 14 days of receipt. It is necessary to inform us of the return, prior to shipping, to qualify for a refund. Contact me thru the Etsy convo system to state your intent of return. Items must be returned unused and in their original condition to avoid a reduction in the reimbursement. Return postage is at the cost of the buyer and tracking is recommened. Original shipping is refundable exclusively to customers in the EU, otherwise original shipping will not be refunded unless there is an error. Refunds will ge given within 14 days of receiving the item back.
You can find a pdf of a Cancel Form here: www.etsy.com/uk/help/article/5452
►DAMAGED: Please send me photographs of the item and packaging .
►UNDELIVERABLE: Items that are returned to me as undeliverable will be reshipped at the buyer's expense.
If your return is lost in transit, I will work with you to try and find the package, but please note that I cannot send a replacement or refund your purchase unless I have received your return.
Please note that no refunds can be given on custom designed items.
If there is a problem, it's always possible to find a happy solution. Communication is key.
I make all packages with great care trying to re use boxes and other materials. They are all eco friendly. However, if you want a gift wrap or you have any other requirement, feel free to ask me!
**CUSTOM ORDERS** I would love to work with you one on one to create your costume! Please convo me for a consultation and pricing.