I will ship to your Etsy address within three (3) working days after receiving your payment. Please, let me know if your purchase needs to be sent to a different address!
Your purchased item will be carefully packaged. The package will be shipped by German Post as an unregistered delivery if not stated otherwise. Please note that this does not include tracking your package. Note also that I cannot be held responsible for lost, damaged or undelivered packages. That is why I recommend choosing tracked shipping as an additional shopping upgrade.
Shipping charges for more expensive items (€50 or more) include registered delivery.
Payment is expected within ten (10) working days of purchase. If your payment is not received within ten (10) working days, I reserve the right to cancel your sale and relist the item.
Please note that you are responsible for all customs fees that may be incurred.
Returns & exchanges
I don't accept returns, exchanges, or cancellations
But please contact me if you have any problems with your order.
Additional return information
I do my best to give you an accurate description of all the items you find in my shop. Also, all purchases are carefully packaged so that the chances of receiving damaged items will be reduced to the minimal.
I do not normally offer refunds. However, if your item is damaged upon receipt, please let me know within three (3) working days after receiving your package. I will try to find a solution to your satisfaction. Kindly note that returns or exchanges will be on a case-by-case basis. Returns should be carefully packaged. Also, note that all initial and return shipping costs are non-refundable.
***** FOR EU RESIDENTS ONLY *****
The EU Consumer Rights apply to all buyers in the EU who have an order delivered to an EU address. EU residents have the right to return an item within 30 days of receiving the item for a full reimbursement including the original shipping costs if they contact the seller within 14 days of delivery. Please contact me via Etsy to make arrangements. Withdrawal forms are available in German, English or French. The buyer is responsible for paying the full return shipping costs. Please make sure to return the item(s) in its original condition; insurance and tracking is recommended. The refund will be given after I have received the item(s) in its/their original condition!
Feedback: I leave feedback notes for buyers after getting feedback from the buyers first. I want to know whether your item has arrived safely and to your satisfaction :)