I am happy to ship worldwide: Postal rates will be assessed accordingly so please contact me PRIOR to purchasing any item.
Items are shipped using USPS 2-5/2-9 DAY DELIVERY (that is what my shipping fees are based on unless you request otherwise), with delivery confirmation where available. I will send you your postal tracking number via e-mail if available.
IF YOU WISH TO UPGRADE SHIPPING SERVICES TO: -Receive your package much quicker -OPT for insurance please convo or email me (before you pay) so that I may email you the cost estimate prior to payment.
**IMPORTANT** Please make sure the address in your Paypal account is the same as your Etsy account otherwise your package WILL NOT ship UNTIL you have confirmed your correct shipping address! *BUYER is responsible for additional shipping costs if the package is returned to ATW due to incorrect or "undeliverable" address. Should buyer not wish to pay additional costs for item to be re- shipped then All Things Wood will refund the original purchase price minus the original shipping cost.
Buyer is responsible for contacting the shipping carrier to recoup any losses if insurance is purchased. Higher Priced orders to the US may require signature confirmation.
Most orders (except special/custom orders) are shipped within 2 business days from receipt of payment excluding non-postal days i.e. Sunday's & holidays unless otherwise annotated.
Orders may be sent in re-sealable plastic bags, packaged in cardboard or a padded mailing envelope, I recycle whenever possible so you may receive a used (but clean) mailing package. Use the "message to seller" option if you wish to send any special instructions regarding packaging.
All custom orders will be photographed & emailed to the buyer for approval. There will not be any refunds on custom orders unless there has been an error on my part.
Insurance is highly encouraged as I cannot be held responsible for postal errors/losses or damages.
Since this is an additional cost to you please Convo me prior to purchase if you wish to have your package insured so that I can adjust your invoice.
I accept PayPal & credit cards. To pay by credit card, choose the PayPal option. You’ll find credit card instructions on the first page.
Please pay within two (2) days of purchase or I will have to re-list the item.
If you can only pay by check, contact me for further instructions - orders cannot be mailed until the check has cleared the banking facility.
Returns & exchanges
Problem with your order-contact me, I'm user friendly.
By making a purchase you (the buyer) agree, All Things Wood will not be held responsible (financially or otherwise) for lost, stolen or damaged items shipped within the US or Internationally. I do my utmost to assure that your item is packaged well and correctly addressed.
*Insurance is available upon request for domestic shipments.
Items are described accurately and with photos in every listing, thus you know exactly what you're getting but should you have a problem with your order, please convo within 3 days of receipt and I would be more than happy to discuss your issues and do my best to correct any problems you may have.
Please don't leave neutral or negative feedback without giving me a chance to make things right ~ Greatly appreciated!
I'm sorry but no refunds for custom orders-I will do everything possible to make sure your custom order is just as you want it; and to make sure I will send proofs via email for your approval prior to the start of the project and again once I have completed the project so that everything is approved by you and is perfect before I mail your package.
I cannot be held responsible for postal errors/losses or damages.
If you experience frequent postal problems, please ask for your package to be insured prior to purchase so I can adjust your receipt.
NOTE: Due to the difference in monitors, colors may vary ~ so if you are not sure of a color I have listed or need the color to be spot on, please be sure to ask. I will always try to describe and photograph the color as best I can.
INTERNATIONAL ORDERS There is no delivery confirmation for international orders. I will do my best to ensure the delivery of your item (I will email you with the ship date, but if your customs or immigration seizes the item, there is nothing either one of us can do about it. Please ensure that you have received packages from the USA before. Once again, I CAN NOT REFUND FOR LOST/DAMAGED OR UNDELIVERED PACKAGES.
**COMBINED SHIPPING** If you order more than one item from my shop at the same time, I will automatically combine shipping for the multiple items only if payment is sent for all items in one transaction and the package is going to the same address.
**All images appearing in AllThingsWood are the exclusive property of B. (St.Ours ) Gordon of AllThingsWood unless otherwise noted in the listing and are protected under the United States and International Copyright laws.
Thank you and I hope we have a successful experience together!