My customers sometimes ask me: "Stacy, why is my Chain looking gray black instead of "silver silver"? Is it Sterling Silver or Silver Plated?"
If you're Buying your Jewelry from Me, Your Chain is Sterling Silver if I said it was "Sterling Silver" in your jewelry Listing. And, FYI, for Chains...I do NOT use Silver plated chains. And the day I do, You will Definitely see it Listed Specifically as such.
So, what's happening to my Necklace chain that I bought from you Stacy?
Your Sterling Silver chain is Naturally Oxidizing. Oxidation aka tarnishing or the grayish blackish coloring occurs due to a number of Normal Everyday factors such as Air/Oxygen, Perspiration, Make-up, Lotions, Perfumes, etc. etc. etc.
See Photo #2: My own Diamond necklace which I've had for several years and which is Black with oxidation from much much much use. You'll notice that some of your Sterling Silver jewelry pieces will oxidize quickly and others won't...which is probably due to the design of the chain itself (smaller links, etc. etc. ) or piece.
How can I keep my Sterling Silver chain that "silver silver" look that I love so much Stacy?
I suggest you use the only polishing cloth that I use on my Sterling Silver....the Sunshine Polishing Cloth.
Also, when Storing your jewelry, you may want to place it in a closed plastic bag to keep out oxygen/air which will cut down on the oxidation. If you Leave your Sterling Silver jewelry "out in the open", your jewelry will start to naturally oxidize.
Here's the suggested Directions by Sunshine Cloth company:
Rub surface to be polished with Medium pressure (Not tooo hard and Not toooo soft...just right). Special Polishing and Cleansing action works until the polishing cloth is Completely darkened (aka black). Use Dry, do NOT get wet. Do NOT wash this cloth....just toss and buy a new one. This cloth is made in Japan.
Dimensions of Sunshine Cloth you will receive: 7 1/2 inches by 5 Inches. A large piece of polishing cloth which will last you a long time.
What can I polish this with?
Safely cleans Gold, Silver, Brass, Copper, Flatware, Hardwood and many other surfaces...According to the Company (not me). I do NOT suggest you use this on Silver Plated or Gold Plated items because you could Remove the Plating and be left with Only the Base metal..copper, brass, etc.... underneath....Not a pretty look.
How should I polish my Chain?
I highly recommend that you CAREFULLY polish it using medium pressure. Try NOT to "stretch" the chain. Do NOT pull or tug on the chain when polishing as this could weaken the links and cause your chain to BREAK. Place it across your finger and apply the necessary pressure. (See Photo #3). Work in sections. Hey, you don't want to Break your jewelry do you? You just want to get it "silver silver" and that takes Patience and a bit of time. Use your common sense when polishing your jewelry.
Obviously, there's going to be somethings on your jewelry that you should just NOT try to polish OR polish VERY VERY delicately aka GENTLY...NO medium pressure please...like the wirewrapping around gemstone, etc. Again, use your Common sense. Sometimes, it's best just to leave the area Oxidized or risk Ruining your jewelry altogether.
And, for Gosh Sakes, do NOT polish your Gemstones or Swarovski Crystals or Pearls or whatever is NOT one of the metals you can polish with this cloth or any other polishing product. You will Ruin them.
Photo #4: What your cloth will look like after you remove the oxidation. And, with more use, it's going to look a lot lot lot darker than this...almost gray black. Then, time to buy a new one. But, hey, they're Cheap!
Photo #5: Comparison of my Own Personal Diamond necklace which is really really oxidized. The Right side of the chain is pretty 'silver silver" again with slight oxidation still remaining Inside the petite links. But hey, it's pretty much Silver again right?
MAILING OF YOUR POLISHING CLOTH:
***Your Polishing Cloth will arrive in a regular Card sized Envelope..so look for the envelope..regular card size...and open your daily mail.
Contact me by clicking on "Contact the Shop Owner" near bottom of this page if you want:
---Not see your Country listed in my Shipping section?...I May be able to ship to you, just tell me your Country
---Another Question...just ask, I don't bite. :)
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Shipping & policies
Shipping/Handling/Packaging Information (for items purchased from my shop "shelves"):
MY WORK HOURS & DAYS:
My "Business Days" are standard business USA practice...Mon - Friday, excluding Hawaii and Federal Holidays.
I may Answer emails/Convos during the weekend and holidays.
METHOD OF SHIPPING:
>United States Postal Service [“USPS”] First Class OR Priority Delivery
Unless you paid me for an Upgrade of Faster mailing by Express.
See "Shipping & Policies" on the Listing's page for Shipping Fee and Creation time.
>I do Not use FedEx or UPS.
READY TO SHIP TIME:
My 2018 Creation time is 10 Business days (Hawaii time) for me to create Before I mail out to you. Check my "Shipping Profile" for the Shipping time. This supercedes any Shorter timeline stated in the listings. Any timeline Greater than that is still effective.
Want your jewelry created Faster than what's stated in the Shipping Profile for the piece?
Need by a date certain?
I Do do Rush orders.
Generally, it costs $15 a piece or pieces for Rush Orders depending on the piece.
USPS SHIPPING TIME ESTIMATES (NOT GUARANTEED):
Priority USPS ~ 3 business days
1st Class USPS ~ 4 -5 business days
*Obviously, when USPS delivers to your mailbox is all up to USPS. I have No control over this.
If you want a Guarantee delivery from USPS, then you need to go via Express Mail as USPS guarantees it’ll get your package there in 2 days or your money back for shipping. If this is a concern for you, we can discuss your options.
*Obviously, when USPS delivers to your mailbox is all up to USPS. I have No control over this.
INTERNATIONAL SHIPPING....OUTSIDE OF USA:
*Shipping time varies a lot for different countries...all of this is Not within my control. *It can range from as fast as 1 week up to 3 weeks or More. Norm is about a 2 weeks wait to Canada and Australia and other countries.
*Once I mail your package, I have No knowledge Nor control of how fast it gets to your front door. That depends solely on your Customs Dpt. and your Local Post office system.
***Shipping fee: if for some reason, I Underestimated the total shipping cost and your package will cost More to ship to you then you paid, I will request the Balance from you. You can choose to pay it or not. If you choose not, then I will Cancel your Order and Refund your funds to you via Paypal.
*Int'l Customs Fee: All Int'l customers are solely responsible for payment of your country's customs fees. I am not responsible for any customs fees.
What's a customs fee? Google it and educate yourself about it.
SHIPPING TIME CAVEAT:
Obviously, I can Only Promise when I will Mail your jewelry to you.
I cannot and do not guarantee how long it’ll take for USPS or other shipping company to get your package to your door.
NEED JEWELRY TO BE RECEIVED BY SPECIFIC DATE?
Contact me, tell me date need to receive, and USA State or Int'l Country. I'll get back to you within 24 hours or less with my Answer.
Customs and Duties Fees/Charges:
Customer is solely responsible for payment of all customs and duties fees/charges.
You can purchase insurance for your item. Please Contact me. The price is Reasonable. If you do not purchase insurance, then I will not be responsible for loss or damage to uninsured items that occurred during transit via USPS.
For Custom Orders : Insurance must be purchased and will be added to your Shipping fee.
YOUR MAILING Address:
Please make sure your Address is correct. I ship to mailing address stated in PAYPAL Invoice.
WANT GIFT SENT DIRECTLY TO FRIEND/RELATIVE'S ADDRESS?
Can do! For both Etsy and Paypal, put their Mailing Address & name.
I Never include an invoice in any of my packages.
WANT SMALL GIFT TAG WITH SENTIMENT INCLUDED W/ GIFT?
Can do! During Checkout, in "Message to Seller", tell me the Short sentiment you want me to handwrite on Small Gift tag which will be included w/ your gift sent directly to them.
SHIPPING FEE COVERS:
Not only PAY for postage, but for your shipping materials--jewelry box, ribbon, etc.
CAVEAT TO ALL OF THE ABOVE: If something happens that is beyond my control...acts of God, sudden illness, catastrophe, etc., these time periods will change accordingly.
Purchasing Jewelry & Other items:
I Accept both Paypal and Etsy payments.
PROMPT PAYMENT OF CUSTOM ORDER AND RESERVED LISTING:
I do appreciate payment in 48 hours from Listing a Reserved Listing.
Need further time? Please inform me as I like to be kept in the loop.
3rd Party Purchases: If you pay using Another Person's Paypal /Etsy account ["Account"], the following may be required Before I create your order:
1) a Confirmation by the Owner of that account that they "are Aware of your Purchase and Approve the Purchase and Approve it being mailed to that address". 2) This email must come from the Owner's account email address. This is to protect the Owner and Myself from any fraudulent purchases.
3) If I do not receive such email to my satisfaction, I will Cancel your Order and Refund your Money.
4) Your item(s) will only get created within the time I stated AFTER I receive this confirmation email from the Account Owner. If I say that your item will take 2 weeks to create, that 2 weeks time Starts AFTER receiving the Confirming email from the Account Owner Holder.
Money Order Payment, Please Convo me First:
I Only Accept USPS Money Orders.
Please contact me if you're interested in paying this way.
Items only ship AFTER your Money Order clears with USPS or the bank...aka it gets Cashed.
My COUPONS: do NOT apply to Specially Designed and/or Custom Order pieces/jewelry which are created just for you.
Returns & exchanges
- Custom or personalized orders
- Perishable products (like food or flowers)
- Digital downloads
- Intimate items (for health/hygiene reasons)
*For My Jewelry Only* -
Refund Request - You must make request for refund within 5 days of receiving your jewelry or items.
Return to Me - I must receive them within 14 days of your original receipt of them. They need to be returned in original and unused condition.
After I receive the lovelies in tiptop shape, refunds for jewelry or item amount will be issued through Paypal or Etsy.
There are No reimbursement for your shipping costs... to or fro.
After I receive the lovelies in tiptop shape, refunds will be issued through Paypal or Etsy Less all shipping/handling charges for first mailing.
If you cancel your sale prior to me mailing your piece out, I will gladly refund your money Less any transaction fees.
NO REFUNDS OR RETURNS ON CUSTOM ORDERS:
Sorry, no refunds or returns on Custom Orders as the piece was specially designed/created just for you. I do check to ensure the best quality before I mail them out to you. However, if there is a jewelry repair problem with your Custom Order piece, Please do Contact me. I will repair and return to you.
NO RETURNS OR REFUNDS ON HAIR ACCESSORIES:
Sorry, there are no returns or refunds on hair accessories.
If there is a problem with the jewelry which is due to me, you can mail the jewelry back to me for free repair. I will reimburse you--maximum $2 with proof of postage cost--for your shipping cost for mailing the item to me. And, I will mail the item back to you for free of charge via regular 1st Class USPS mailing only.
REPAIRS IN GENERAL:
If your jewelry needs repair, Please tell me what the problem is and send me a photo or 2. I'll give you a quote of the cost for the repair and cost for shipping back to you.
I enjoy doing Custom Orders and it is My Specialty. So, if you're interested in something something or more than just one (like for all your bridesmaids), then just "Convo" me with what you'd like.
FULL PAYMENT FOR CUSTOM ORDER:
Once you receive your Jewelry listings, Please pay for them within 48 hours. If you need more time to pay, Please inform me. I like to keep track of all my custom orders.
Once full payment is received, then I can begin creating your CO.
Photos of completed jewelry:
Normally, I will send you photos of your completed Custom Order jewelry Before I mail them to you. Once you approve them, I will mail them to you.
NO REFUNDS OR RETURNS ON COs:
Sorry, absolutely NO refunds or returns on Custom Orders as these pieces were made specifically for you.
REPAIRS TO CUSTOM ORDER PIECES:
If there is something incorrect in the construction of your jewelry piece, I will Definitely repair and correct it. Please contact me immediately.
CHANGES TO CUSTOM ORDER DESIGN ONCE I'VE STARTED CREATION:
Depending on the change, you May be charged an additional fee for such requested last minute change.
EXPECTED COMPLETION TIME OF COs:
Normally within 2 - 3 weeks time.. In some situations, it may take longer than 3 weeks depending on the circumstances. I will give you an estimated time of completion. Please tell me if you have special time deadlines and what specific date you want your jewelry to reach your door.
RUSH CUSTOM ORDER FEE:
Please inform me if you need the CO earlier than 2 weeks. You may be charged a RUSH CO fee.
MOCK-UP DESIGN CHARGES:
Mock-up designs take a lot of time and labor on my part for research, set-up, photo taking, communicating, etc. Also, you are getting the Benefit of my years of jewelry experience. As such, I can only do so much for Free.
For mock-up designs, I do 1 Mock-up (Design #1) from which you can revise max. 1x...for free. For those who are looking for a specific component, I'll do 1 round of research (max. 10 minutes) with component options for you to choose from.
If you want More mock-up revisions then I charge $10 for 1 more Mock-up design (Design #2) and max. 1 Revision to Design #2 OR up to max. 2 Revisions to Original Mock-up #1.
If you want More Component Options, then I charge $10 for Research Fee of add'l 15 minutes of research.
This $10 fee can Later be used towards the purchase of your jewelry in my shop but otherwise is non-refundable.
Many of my lovelies are created using vintage beads, flowers, glass chandelier pieces, etc. As you all know, vintage components have been around, are NOT brand spanking new, have their own charm, have unique colors, normally are not being made today, etc. etc. So, especially for my glass chandelier pieces, please be aware that there may be some minor minor chips or scratches, dings on it b/c of its age and it's clear glass that was used on actual chandeliers; also, there may be minor imperfections, such as a tiny tiny bubble in the glass itself due to the way it was manufactured...but that's what makes it so unique and "vintage". I will Not use any vintage components that are damaged and will detract from the overall beauty of my lovelies.
RESIZING JEWELRY COSTS...for necklaces and earrings, there will be a resizing cost of anywhere between $10 and up for me to resize your necklace and/or earrings. Depending on the style of your jewelry, I will quote you the price for resizing. Resizing takes as much time, labor, and at times material to resize as it took to create your original piece.
See below for Resizing Bracelets Costs.
♥♥DETERMINING YOUR BRACELET WRIST MEASUREMENTS:♥♥
When measuring, it's Best to use a measuring tape.
Do not add extra room space or make it too tight.
The tape should go comfortably around your wrist.
1st Place to Measure... Below Wrist Bone:
Using a measuring tape, measure the area which is right below your wrist bone (heading in direction towards your elbow versus your hand).
Check out my Flickr Album for helpful photo showing you where to measure below your wrist bone... http://www.flickr.com/photos/stacysdesigns88/sets/72157623759166687/ (just copy and paste this into your Address Bar)
2nd Place to Measure...On Wrist: Next, Measure ON your Wrist...remember do Not add extra room or make it too tight.
**I need these 2 measurements to get a Good fit for you.
NOTE: I have a formula for each bracelet style and will Add a certain amount to your wrist area measurement. That is the reason you need to give me the correct measurements with no extra space added or subtracted for your bracelet to have a good fit.
If unable to measure wrist (because it's a gift), these are standard Female Adult Wrist measurements, just tell me if you think the person has a Petite (6 inches), Small (6 1/4 inches), Medium (6 1/2 inches), Large (6 3/4 inches), or X-Large wrist (7 inches). Depending on the bracelet style, I will normally add 1 to 1 1/4 inches to the bracelet for a good fit.
NOTE: certain bracelets will be made longer due to the larger beads used on the bracelet or the style of the bracelet.
RESIZING OF ADULT BRACELET will Cost from minimum $20 to $60 and UP... if after completion of your bracelet based on the measurements you gave me and/or the "standard female size wrist", you ask for me to resize your bracelet, there will be a Resizing Fee from minimum $20 and Higher depending on bracelet style. To resize your bracelet takes the Same amount of time and labor for me to do as when I originally created your bracelet.
GIRL'S BRACELET SIZE BASED ON AGE: (approx. wrist size with 1/2" added to wrist size = bracelet size)
0-2 years: 5"
3-4 years: 5 1/2"
5-7 years: 6"
8-12 years: 6 1/2"
RESIZING OF CHILDREN'S BRACELET will Cost from $10 up to $20...... if after completion of your child's bracelet based on the measurements you gave me Or the age of the child you stated, you ask for me to resize the child's bracelet, there will be a Resizing Fee ($10 to $20) To resize your bracelet takes the Same amount of time and labor for me to do as when I originally created your bracelet.
So, please make sure to measure your wrist properly.
WANT A CUSTOM DESIGNED PIECE OF JEWELRY IN MY STYLE?
Please Contact me and I'll be Happy to create the perfect size just for you!
WANT A DIFFERENT COLOR CRYSTAL OR GEMSTONE OR OTHER?
Please Contact me and I'll be Happy to create the jewelry piece in the color or gemstone of your choice!
HAIR ACCESSORIES...hairbands, hair pins, etc.
There are No Returns or Refunds on any of my Hair accessories.
ITEMS IN MY SHOP:
See something in the Sold section and want one, just Convo me b/c I may be able to make another for you.
I appreciate your Feedback. Normally, I leave Feedback AFTER I receive Feedback from you. Thanks in advance!
MAILING LIST FOR MY SHOP NEWSLETTER:
***Sign Up Now for my Mailing List to Receive Special Customer Discounts, Updates on my New Designs, and Sneak Peek into my Design Process. Go HERE to Subscribe... http://eepurl.com/gyDE
FACEBOOK FAN PAGE:
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Thanks! Aloha & Mahalo from Hawaii with LoVe...Stacy ;)