I ship all packages via USPS first class mail. Please let me know if you would like your package insured, as there is a small additional charge, or if you would like your package shipped via a different method as this may change the shipping cost.
I usually ship packages with 1-3 days of receiving payment. If shipping will be delayed for any reason, I will contact you to let you know.
If your Etsy address and Paypal address are different, please let me know which address to use when you place your order.
At the moment, I can only accept Paypal or money order. I would much prefer that you pay when you order, but I do allow up to 3 days for payment. If you need longer, please let me know.
Please note that your item will not be shipped until payment is received.
Returns & exchanges
Returns and Exchanges will be handled on a case-by-case basis. Unfortunately, I'm only human and mistakes do happen. If you do experience a problem or aren't satisfied with your purchase, please contact me as soon as possible after receiving it so I can work with you to make things right.
No refunds or exchanges will be made after 14 days from the date of purchase.
If your package arrives damaged and it was uninsured, please contact me and I'll see what I can do to help.
A Note on Plushies f you are interested in ordering a plushie, please be aware that I do have two overly affectionate cats. While I do my best to keep the cats away from my fabric and materials, felt is a fur magnet and there is no way for me to guarantee that your plushie will be 100% cat hair free. As much as I hate to say it, if you or the recipient of your plushie has a severe cat allergy, it may not be a good idea to order one due to the risk. That said, if you order a plushie and then discover an allergic reaction, send me a message and if the plushie is still in excellent condition, we will work out a return. Upon approval and receipt of the plushie, I will send a refund, minus the original shipping charge.
Refunds will NOT be granted without prior approval from me.
CUSTOM ORDERS--I absolutely welcome custom orders. If you are interested in placing a custom order, contact me and I will work with you to make your dream a reality.
GIFT PURCHASES--Is your purchase a gift? I will be happy to ship directly to the recipient. Just let me know in the "message to seller" when you check out, and tell me the address where you would like the package shipped. I can also gift wrap your purchase--just let me know!