All orders are shipped within one day, unless it is a weekend, or holiday. I occasionally need to work at my B&M shop, and this will require an additional day to ship.
Insurance may occasionally be required on some very expensive items (ie: Purchases totaling more than $50.00 in merchandise being shipped overseas), but normally is an option to my buyers. This will be noted in any listing detail.
Delivery confirmation is included on all US shipments. I use the USPS First Class Parcel, or Priority for everything but books. Books are sent Media Mail, unless another method is requested and paid for.
I accept PayPal, and Etsy Payments. I do not normally accept returns, but we can always work out any issues with your order. My goal is for you to be happy!! Any required taxes or customs fees are the SOLE responsibility of the buyer.
Returns & exchanges
I don't accept returns, exchanges, or cancellations
But please contact me if you have any problems with your order.
Additional return information
Refunds and exchanges are normally not accepted. IF you are not happy with a purchase, and it has not been altered in any way, I will consider a return, at your expense. Shipping and handling charges will not be refunded. Any concerns will be dealt with on a case by case basis.
My inventory is very fluid, and is not limited to stock listed. I always welcome inquiries about special requests. I do cut slabs on request, if time allows. I live in Minnesota, and cut very little in the winter.