We are happy to ship items from all three of our stores in one parcel -- but you must contact us first so we can make a reserved listing for your purchases and charge the correct shipping costs. Thank you!
Most orders are shipped within three business days, unless we need to communicate with you first.
**Please note that a link to tracking information for your package will be available in your order receipt. When that information says "Accepted at USPS Origin Sort Facility" or "Arrived at USPS Facility," this is proof that we mailed your package.
Once your package has been deposited with the USPS, we are not responsible for the length of time they take for delivery or for loss of package, nor can we do anything to influence their course of action. You may always contact the USPS with your tracking number to ask them for assistance.
*Quoted Shipping and Handling prices do not include insurance. I will insure orders over $60; you may request and pay for insurance on orders under $60.
Payments accepted through PayPal and Etsy Direct Checkout
Returns & exchanges
Please communicate with us before returning merchandise. Also, refunds will not be given on orders unless we are contacted within 14 days from the reported USPS delivery date (with rare exceptions for special circumstances).
Any return postage is the responsibility of the customer unless previous arrangements have been made.
Refunds given will be --
1. For unused merchandise, in the condition it was sold. If we shipped a pre-packaged item and you wish to return it in opened but unused condition, you must first ask if we're willing to give a return for product in that state. Likewise, if we shipped a quantity of X and you wish to return a quantity of T/partial order, just ask.
2. Minus the original S&H cost of item/order.
3. The same form of payment original to order: i.e., if you paid through Etsy, your refund will be processed the same way.
We no longer print and mail a packing slip/receipt with order. You can find this information by clicking on the You/Your Account icon at top right of Etsy page, then going to Purchases and Reviews and clicking the button for View Receipt beside the relevant order.