Ruby Designs ships Monday through Friday via USPS First-Class Mail. Custom Orders will be shipped upon completion within a mutually agreed upon timeframe. ALL ORDERS WILL SHIP TO ADDRESS ON ORDER RECEIPT...please make sure your address is correct. If you would like your order sent to alternate address, please let me know at the time of purchase in the note to seller section.
SHIPPING ADDRESS: I use ETSY and Stamps.com for creating my shipping labels. Please verify that the address you have on file with ETSY matches the address you would like me to ship to ( I use USPS). If you would like your order shipped to an address other than what you have on file with ETSY, please contact me ASAP.
Unfortunately, I cannot be held responsible for how long it takes for the item to get to you. Due to circumstances beyond my control (weather, etc) sometimes things get held up in the USPS. You may request insurance, signature confirmation, or expedited shipping for an additional fee. Please feel free to convo me if you would like to purchase any of the above services.
I do ship all items internationally. If a listing does not offer international shipping please convo me and I will set it up. Please be aware that I cannot be responsible for any customs charges, duty fees, or applicable taxes on international purchases.
Also, the tracking information and delivery confirmation are not available unless the items are sent via Registered mail (which cost extra) - this method of shipment should be explicitly requested at the time of placing an order.
Please make sure to provide me with your correct shipping address, since I will not refund money for shipment sent to a wrong address.
Please check with your country's policies prior to purchase. I have no way of tracking your package in your country and no way to get customs information. Please consider purchasing appropriate insurance or tracking for your package. International Mail Express and Global Express Guarantee service from the US Postal Service are expensive options but they provide you with tracking. I will not be responsible for undelivered packages that do not have insurance. International package transit/arrival times vary widely and can range from 4 to 8 weeks (or more) depending on your local post office and customs agency. If you have not received your package please contact your local post office to see if they are holding it.
INSURANCE: Please let me know if you would like to add insurance to your items prior to purchase, so I can adjust the shipping cost. I cannot be responsible for undelivered packages that do not have insurance or international tracking.
LOST PACKAGES: I am sorry, I can not be responsible for items that are delayed, damaged or lost by mail service. Non-delivered packages will not be reshipped or refunded.
Payment is accepted through Etsy and via Paypal. All credit cards are accepted. Items will be shipped after full payment is received. Items will not be held unless full payment has been received and cleared. Payment is expected within 24 hours of the purchase date/time. After 24 hours I reserve the right to re-list the item. Custom listings are held for 24 hours.
Returns & exchanges
If you are not satisfied with your purchase for whatever reason please contact us within 7 days of delivery. You will get a refund of the price of the item (shipping costs are not refundable) if the item is sent back unused and in original condition. Return shipping is your responsibility.