Items that require personalizing, quilt labels, take longer as I have to digitize the words to send to the machine to be stitched out. Items that are already complete can be shipped out the next business day of cleared payment. All other items can take for 3 days to 2 weeks after cleared payment. I am not responsible for shipping after I have mailed it. All items are tracked and show that they have been shipped is out of my hands.
I accept PayPal. Echecks take longer to process so it delays your order. PLEASE USE ONLY PAYPAL FOR PAYMENT UNTIL AFTER THE 16th of April.
Returns & exchanges
I cannot refund customized items but if a name is misspelled on a personalized item, I will replace it if it is my mistake. I am not responsible for the post office being late with your mail. The postal service has gotten slower due to closing many distribution centers.
Iron-ons should be handled by adults only. I use Ultra heat bond unless otherwise requested. Use cotton setting, dry iron and press, on front and on back for 8 seconds. I am not responsible for errors in applying. You can request your patches plain (with no ultra-bond) or ultra-bond lite.