Chosen the perfect gift from our shop? Go the extra mile and have it gift wrapped in one of our hand drawn original recycled gift wraps. Chose from three different patterns, tell us what you'd like the gift tag to read and leave the rest to us!
Price is per item unless small, such as pocket mirrors. Convo me for more details.
All items are shipped by me from the UK. All UK orders are sent via The Royal Mail.
After payment is received your order should be posted within 1-3 business days. Please let us know if you have an important deadline.
Any orders made outside of the UK should allow up to 4 weeks for delivery, as customs on shipping is out of our control. Please let us know you've received your order and kindly leave your feedback once the item is in your hands.
I accept all payments through Paypal. I appreciate prompt payments, after which your goods will be dispatched within 1-3 business days.
Returns & exchanges
I gladly accept returns and exchanges
Contact me within: 14 days of delivery
Ship items back within: 21 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders
Perishable products (like food or flowers)
Intimate items (for health/hygiene reasons)
Items on sale
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Additional return information
We hope your will be entirely thrilled with your purchase from stephaniecoleDESIGN, however, if this is not the case let us know within 14 days of recieving your order and we will do our best to address any concerns. Please do not send your item back without contacting us first as this may not get processed. To arrange a refund (minus the shipping costs) your item must be returned unused and unsoiled (free of any odours) and in the same condition it was sent to you- including labels and any packaging. We cannot make refunds or exchanges for goods that have been damaged or soiled, or on jewelry. Please include a copy of the original invoice too. We will not be able to refund or exchange returned items where there is evidence that these instructions have not been followed.
The cost of returning an item is your responsibility and remains yours until your item has reached us in a satisfactory condition. It is recommended that you send anything back to us using a secure postage method such as The Royal Mail's Recorded Delivery Service. This way you will be able to see when your item has been received.
Exchanges and refunds are processed within 5 working days of receipt of the returned item.
We are always on the look out for beautiful wholesale stockists, please get in touch if you're interested in selling Stephanie Cole DESIGN goods!