Products are shipped within 1 to 3 business days from the time payment is made, unless otherwise noted in the listing. Products can be shipped within North America.
Small items such as pendants, earrings, rings and soap dishes are mailed within Canada by Canada Post's Regular Mail Service (Letter or Parcel) and to the United States by Canada Post's Letter Mail or Light Packet Service. This allows me to ship my jewelry and small dishes inexpensively to my customers. It does not provide any type of insurance or tracking information.
Due to the weight and fragility of all coasters and large home accessories (plates, bowls, etc.), these items are shipped via Canada Post's Expedited Service, Canada Post's Tracked Packet or by Canpar (Canadian courier service that also ships to the US) in Canada and the United States. The shipping method I choose is dependant on which one is quickest and the most economical. These 3 methods provide insurance and tracking information.
If you require your order sooner or would like it insured and/or tracked, please convo me prior to purchasing an item so that I can provide you with an accurate shipping cost.
**Please note, as of January 31, 2014, I will no longer be mailing any of my items outside North America as Canada Post's Small Packet International Surface Mail Service is no longer covered for liability of loss. Shipping these items by any other method is not economical, in fact the cost of shipping ends up being more than the items.**
Estimated Shipping Times within Canada: Expedited Service Within BC – 1 to 2 business days AB and SK – 3 to 5 business days All other provinces & territories – 5 to 7 business days Regular Service - 2 to 8 business days
Estimated Shipping Times to the United States: Expedited Service - 6 to 7 business days Tracked Packet Service - 8-10 business days Light Packet Service - 5 to 8 business days
***IMPORTANT: Customers are responsible for all customs/duty fees.***
If you require your order to arrive before the estimated shipping time, please contact me PRIOR to making your purchase and I will post an updated listing with the change in shipping cost.
I accept payment by Visa, Mastercard, American Express and PayPal.
For further information about Etsy’s checkout process please go to the following link: http://www.etsy.com/help_guide_checkout.php
**Please note all Canadian residents will be charged 5% tax for GST. British Columbia residents will also be charged 7% tax for PST.**
Returns & exchanges
I gladly accept returns and exchanges
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders
Perishable products (like food or flowers)
Intimate items (for health/hygiene reasons)
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Additional return information
All of my products are handmade by me and as a result they may vary slightly in size, colour, and/or shape from the picture shown. If for any reason you are not completely satisfied with your purchase convo me within 30 days from the delivery of your item for an exchange or refund. The item must be returned in new, unused condition. Please contact me prior to sending your returned item in the mail. The customer is responsible for all shipping costs incurred. Refunds will not be completed until the item has been received.
EXCEPTIONS – All earrings are FINAL SALE due to hygienic reasons.
If you have any questions, please do not hesitate to convo me. I appreciate your business and customer service is very important to me. I will try my best to make sure that all of my customers have a great experience while shopping at my Etsy store.
I welcome all custom orders and wholesale inquiries. Please convo me or e-mail firstname.lastname@example.org for more information. Thanks!