Items are shipped from Europe and delivery takes about 7 to 40 days, the shipping time can vary from each location (depending on the postal service in different countries).
Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.
Items will be shipped to the address entered on Etsy. Please make sure when ordering to submit the correct shipping address when ordering on Etsy. We are not responsible for lost packages if the address was incorrect or incomplete.
Returns & exchanges
I gladly accept returns and exchanges
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders
Perishable products (like food or flowers)
Intimate items (for health/hygiene reasons)
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Additional return information
If you have any issues with them, we accept refunds. Just ship the item back to us in unused condition after receiving, and upon arrival we will reimburse the items' purchase price. Sorry, shipping costs will not be refunded. Please contact us before return for updated address.
If you are unhappy with your purchase please contact us before leaving feedback. We are willing to take returns and/or we'll do our best to make you happy buying in our store.
The custom or personalized orders can't be returned or exchanged. Because of the nature of these items, unless they arrive damaged or defective, we can't accept returns for these items.
Some of our products are made of handmade paper which can have a slight imperfections. This is a characteristic of the handmade paper and it doesn't mean, that it's a faulty product.