Items are shipped in a poly bag, bubble mailer or box via United States Postal Service first class mail, except on orders over 16 ounces, which will be shipped via Priority Mail. Delivery confirmation is also included on all orders within the US.
International orders will be shipped via First Class International mail or Priority International. Delivery confirmation is included on certain international shipments, and the customs form number will be provided to you once the order is shipped. ANY DUTIES, VAT OR CUSTOMS FEES THAT MAY BE LEVIED ARE THE RESPONSIBILITY OF THE BUYER. Please note that packages may be delayed in customs once they reach your country if you do not pay the fees or applicable taxes. Check with your country to see if any would apply prior to purchasing. Packages are marked as merchandise. Please DO NOT ask me to mark packages as gifts.
If you need expedited shipping, please contact me and I'll provide a price and adjust the listing for you.
I ship Monday through Friday (and sometimes on Saturday mornings if I receive an order on Friday night).
Paypal, credit cards, and Etsy gift cards are the only methods of payment I accept at this time. Payments made by e-check through paypal will need a few days to clear, and your purchase will be shipped after I receive confirmation of clearance from PayPal. Payment for custom orders is due in full at the time of order.
Returns & exchanges
Every effort is made to properly convey the correct colors and structure of the yarns and fiber. If for any reason you wish to return an item, please contact me within 10 days. Items returned in new condition will receive a refund (less shipping cost).
I'm always happy to discuss special orders including custom work and wholesale orders. Please send me a message with the details.