Professional stitchers charge .01 cents per stitch + time and supplies
No refunds accepted on cross stitch orders
If you have a deadline, please notify me upon ordering and I will do my best to meet it. All deadline items will be completed first.
If ordering for a gift, special occasion or holiday, please try to order several months in advance.
Tracking comes with all shipping except for international orders and you will receive a customs number. If ordering outside the USA and would like to add a tracking number to your shipping, please message me so I can adjust your shipping fees. Will be mailed in a medium sized, flat bubble envelope.
**Not responsible for items lost in the mail or in customs (recommend tracking) and therefore I cannot make a 2nd item for free**
I use priority mail with tracking for each order except for international orders and you will be given a customs order. Being disabled, I don't drive and therefore I'm only able to get to the post office 1-2 times each week. Orders are shipped out within 3-5 business days (excluding Saturday) depending on the item purchased. If ordering a cross stitch item, shipping will vary based on how large the project is and how many orders are in front of yours. I will always keep you updated on my progress! Shipping might go over the 10 week shipping period that Etsy has set on large projects. Shipped orders outside the US will depend on the mailing and customs system. If ordering outside the US and would like to add a tracking number to your shipping, please notify me so I can adjust your shipping fees. Not responsible for items lost in the mail or in customs therefore I cannot make a second item for free. If something is lost in the mail, please message me for your tracking or customs number and you will need to contact your own postal service for details on your package. I do not provide money for customs fees/international fees.
I accept most credit cards and debit cards. I cannot offer PayPal at this time as my account was hacked and the issue has not been resolved, so I have no access to my PayPal account right now. If you have any questions about other payment options such as Square etc, just please leave me a message!
Returns & exchanges
I do not refund for items lost in the mail or customs. All of my packages are shipped priority with tracking except for international orders and you will have a customs number. I do not offer refunds on cross stitch orders as I will already have gone shopping for all the materials I need! For items going overseas, it's a good idea to add a tracking number. I know it can get a bit pricey, but I cannot replace items for free if lost in customs. I suggest paying for additional tracking on cross stitch items. I take pictures of all of my work before being sent. If the item shows up broken or damaged then I would like a picture showing the item. If items are not reported and pictures not shown within 7 days of receiving your package, a refund will not be given. I would sure love to try to take care of a situation before it escalates into a case. Any other questions or issues, please leave me a message!
I will take any custom order when it comes to jewelry and cross stitch projects! Majority of my orders are custom orders. Pictures will be provided if requested to show my previous projects. Being disabled, I would love to meet your deadline date but I cannot promise that it will get to you in time. I always work my hardest to make sure your item is done within the time frame you need it. I will contact you via Etsy message and email if an item goes over the shipping deadline. If you have a cross stitch item that you just don't have time to finish or even start, just ask me to stitch it for you! Prices will vary depending on stitch count.