I ship through the US Postal Service. Orders are mailed within 2 business days of payment confirmation. I will do International orders on a case-by-case basis. Custom orders take longer, and are handled individually. If you need Priority Shipping or you want your package insured, please inform me when ordering. Shipping is FREE on orders of $150 or more within the US.
I accept payment by credit card, Paypal, or Money Order. Payment not confirmed within 5 business days of ordering will be considered voided, and the order will be cancelled. I accept all tax liability.
Returns & exchanges
I gladly accept returns, exchanges, and cancellations
Contact me within: 7 days of delivery
Ship items back within: 14 days of delivery
Request a cancellation within: 2 days of purchase
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders
Perishable products (like food or flowers)
Intimate items (for health/hygiene reasons)
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Questions about your order?
Please contact me if you have any problems with your order.
Additional return information
I want you to be completely satisfied with any item you purchase from Prairie Moon Quilts. Care instructions are provided with most of my items. If you simply don't like an item, you may return or exchange it, provided it is still in its original condition. Returns must be arranged within 7 days of receipt of your item, or else I'll assume you like it and will be keeping it! Purchase price only will be refunded to the buyer. Shipping (both ways) is the responsibility of the buyer. No refunds will be given on PDF downloads. Custom orders are handled on a case-by-case basis, and some may not be returnable.
I create all my items in my smoke-free studio located at Prairie Moon Ranch. If you are interested in a custom order, please convo me. I specialize in creating custom quilts in all sizes for hunters and horse lovers, custom cowboy boot Christmas stockings, and other custom handmade items. I can also personalize items, such as quilts, tea towels, aprons, etc.