White Cellar Door is not responsible for lost, stolen, or damaged items during the shipping process. Please insure your packages if you feel it is necessary, or ask about signature confirmation if you feel you need to.
International shoppers: Let me know where you are, and I will communicate a shipping rate! We will ship anywhere! We are not responsible for any customs and import taxes that may apply. We are not responsible for any delays due to customs.
Returns & exchanges
I gladly accept returns and exchanges
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Perishable products (like food or flowers)
Intimate items (for health/hygiene reasons)
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Additional return information
All items are sold AS IS, with no refunds. If you have a reasonable request, I will be more than happy to work with you. Striving for your satisfaction is what I do!
Inquiries about refunds, returns, and concerns about a purchased item must be conveyed to White Cellar Door within 25 days of the sale. After this allotted time, White Cellar Door cannot take responsibility for issues concerning the sold item.
Free gift wrapping is available! If your purchase is a gift, please convo me. Your item can be wrapped accordingly with an included card or note.