UK: Your item will be delivered by Royal Mail. Second Class postage is our standard.
Rest of the World: Your item will be delivered by Royal Mail International Standard. This is a non-tracked service. If you require/prefer a tracked service please get in touch. For estimates of the Royal Mail International Standard delivery times please refer to the following link: http://www.royalmail.com/personal/international-delivery
Items shipped outside of the European Union may incur import custom duties/taxes which will have to be paid by the buyer.
Returns & exchanges
I gladly accept returns and exchanges
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders
Perishable products (like food or flowers)
Intimate items (for health/hygiene reasons)
Items on sale
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Additional return information
Purchases can be cancelled within 14 days of receiving the item(s).
Purchases will be refunded (excluding shipping costs) if the item is returned unused and in its original condition. The buyer pays the return postage fees.
Items can be exchanged if they are returned unused and in their original condition. The buyer will have to pay the return postage fees, as well as the postage fees for sending the exchanged item back to the buyer.
In the unlikely event of a buyer receiving a faulty or damaged item, the buyer has to alert Quiver Tree Baking immediately. The buyer will return the faulty or damaged item and bear the postage costs initially. Once returned, the item will be inspected and should the item be deemed faulty or damaged, then the buyer will receive a full refund of the original listing price and shipping cost, as well a reimbursement for the return shipping cost (proof of shipping required).
We do offer attractive wholesale prices. Please get in touch for more information.