All ACEOs and small artwork are shipped USPS first class mail. Larger items such as dolls & sculptures, are shipped USPS priority mail. All items include tracking & larger items include insurance. If you would like an item shipped with UPS or FedEx just let me know. I can ship worldwide just e-mail me first for a rate quote.
We are NOT responsible for any taxes and custom fees due on international shipping.
Please note that some items are custom made & only made after they are ordered. Please allow extra shipping time for most items.
PayPay: we can take credit cards though PayPal even if you don't have a PayPal account, or Etsy direct checkout.
We charge 8.25% for TX sales tax
Please be sure to include your ETSY order information with payment.
Returns & exchanges
I don't accept returns, exchanges, or cancellations
But please contact me if you have any problems with your order.
Additional return information
No refunds or exchanges. Insurance can be added to any item for an additional fee to insure against lost or damage during shipping. Items over $20 include insurance. Please contact me if you would like to add insurance to your item. Insurance is covered by the shipping company not me, so if an item is damage you must file a claim with USPS or whoever the shipping company is.
We want our customers to be happy so if you have any issues with your order please contact me within 7 days of receiving your order. If there is an issue we will try to work it out as best we can.
FAQ: Q: Do you offer wholesale? A:Yes! Wholesale is available on most items, just contact me for more information.
Q: Do you take commissions? A: Not at this time. Best thing to do is follow me on FaceBook to see when commissions will be re-opened https://www.facebook.com/NinaBolenArt
Q: How long do custom orders take? A: That depends on the item. Most custom orders take at least 1 week. Larger items can take up to 4 weeks or longer. If you need the item for a deadline such as a gift just let me know & I can get it done faster.
Q: How long does shipping take. A: Many factors coming in to play on shipping. It depends on where here you are , weather, holidays and so on. I normal ship on Mondays so if you order on a Thursday your item will be shipped on the following Monday. For more information on shipping times please see www.usps.com
Q: Can you do lay-away or take payments? A: No sorry