Orders are shipped Monday-Friday. Unless otherwise noted, orders will be shipped within 3 business days of receipt of payment. Please be aware that international orders can take up to 8 weeks to arrive and that the customer is responsible for any fees that may be due upon receipt.
We gladly accept both PayPal and Direct Checkout. VAT and other international fees are not included in prices and payment may be required at time of delivery. The shop is not registered to collect these fees and they have not been included in the pricing you see in the shop.
Returns & exchanges
Please contact me as soon as possible and I will do my best to resolve any issues that might occur. A full refund (minus shipping costs) will be provided if the item(s) are returned in their original condition within 14 days of purchase. Return shipping fees are the responsibility of the buyer.
Please be aware that two dogs are in the home. I do my best to protect the yarn, but cannot guarantee that there will be no exposure...dog hair is sneaky that way. ; )
Please Note: I do my best to represent the true color of all my yarns. Please be aware that colors can vary in appearance on different monitors and may not be exactly as they appear on your monitor.
All skeins are rinsed at least twice but there may be a wee bit of color run off the first few times they are washed in their new homes, as is the norm with hand dyed yarns. It's suggested that you wash separately or with like colors.
For the longevity of your finished projects, you may prefer to hand wash in cool water and lay flat to dry, even with superwash yarns.